Professional Services Consultant
Remote - USA
About the Role
As an Associate Professional Services Consultant on our Professional Services Team, you will be instrumental in supporting our Self-Serve customers during the post-sales technical deployment of Abnormal Security products. In this role, drawing upon your knowledge with enterprise mail flow and email security-related workstreams, you will lead our customers' initial post sales experience, ensuring their successful implementation of the platform. This role calls for a combination of strong technical skills, effective communication, and cross-functional collaboration to ensure smooth and successful implementations. This position is ideal for a technically proficient professional, especially one with experience in the SaaS industry, who thrives in a dynamic, fast-paced environment.
In this job, you will bring these skills
- Skilled in deploying and managing SaaS products and cloud infrastructure (e.g., AWS, Azure, Google Cloud) within customer environments.
- Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
- Knowledge of API use and integration processes to connect Abnormal Security with other tools in the customer’s tech stack.
- Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information.
- Capable of handling multiple projects, prioritizing tasks, and meeting deadlines to keep deployments on schedule.
- Proactive in identifying risks and escalating issues as needed to maintain project momentum.
- Excellent written and verbal skills for explaining complex technical concepts in an accessible way for non-technical customers.
- Skilled in building rapport with customers and collaborating with internal teams (Sales, Customer Success, Support) for smooth deployments.
- Commitment to accuracy and quality, both personally and within the team, to maintain high work standards.
- Embraces the dynamic nature of a high-growth technology environment.
- 3+ years in technical support or Professional Services consulting, managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment
Role Responsibilities + Deliverables
- Oversee the deployment of Abnormal Security products for Self-Serve customers, ensuring a swift time-to-value (TTV) to maximize customer impact.
- Address configuration or setup issues during implementation, leveraging internal resources as needed to keep projects on track.
- You’ll guide customers on best practices and help customers leverage the full potential of the Abnormal Security platform.
- Proactively assess risks and potential blockers, escalating complex issues to relevant teams (Engineering, Product) to ensure resolution.
- Coordinate with Sales, Product, Engineering, and Support teams to meet project needs and resolve issues effectively.
- Keep customers and internal stakeholders informed of project status, risks, and any issues, ensuring transparency and alignment.
- Uphold Abnormal's quality standards, ensuring all project work meets or exceeds expectations.
- Enhance the Professional Services Customer Satisfaction Program, driving higher response rates and fostering excellence in service delivery.
#LI-MC2
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Job Profile
Remote - USA
Benefits/PerksBenefits Benefits & Perks Benefits & Perks page Bonus Bonus eligibility Compensation packages Comprehensive benefits Equity philosophy Individual compensation packages Restricted Stock Units RSUs
Tasks- Address configuration issues
- Assess risks
- Coordinate with teams
- Enhance customer satisfaction
- Guide customers on best practices
- Maintain project transparency
- Oversee deployment
- Uphold quality standards
API API Integration AWS Azure Cloud Cloud Infrastructure Collaboration Communication Cross-functional Collaboration Customer Communication Customer Satisfaction Customer Success Cybersecurity DKIM DMARC Email Email Security Google Cloud Infrastructure Networking Project Management SaaS Sales Security Security protocols SPF Technical Technical Analysis Technical Support
Experience3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9