Production Support/Site Reliability Engineer (SRE) Technician - Assistant Vice President

Job Description:

Job Title Production Support/Site Reliability Engineer (SRE) Technician

Corporate Title Assistant Vice President

Location Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

As part of the ConUser Acceptance Test (UAT) Delivery team we are looking for a site reliability engineer / support technician that can support the operations & management of the controlled UAT client testing ecosystem. In this role, you will have three main responsibilities, supporting the pre-production client testing ecosystem which includes analysis, investigation and resolution of environment related incidents and problems, supporting the software development life cycle (SDLC) process and related tasks, and performing some level of site reliability engineering, improving what we do on a day-to-day basis, e.g. automating manual repetitive operational, housekeeping and maintenance tasks. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and you’ll constantly be looking ahead.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• A commitment to Corporate Social Responsibility

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Investigation and resolution of complex and major/critical Incidents, as well as perform Problem Management duties, including troubleshooting, root cause analysis, known error establishment, and resolution determination

• Conduct advanced troubleshooting of environment/database/application issues and batch job failures, escalating to and liaising with the Development team

• Review and identify gaps with support documentation and update accordingly, in addition to reviewing Health Checks & Monitoring, ensuring they are fit for purpose, automate to the extent possible

• Identify issues that are due to application or data issues, highlight and escalate accordingly, while implementing Continuous Integration, Delivery, and Deployment, following Infrastructure as Code principles, sharing your knowledge with other team members to cross pollinate skills, and participating in all agile ceremonies

• Support and work alongside a cross-functional engineering team on the latest technologies, while automating and optimizing all manual repetitive tasks

• Iterate on best practices to increase the quality & velocity of the team, have on call responsibilities in rotation, and provide continuous service improvement

Skills You’ll Need

• Moderate large IT organization experience working in a support environment (production), supporting mission critical complex transactional systems utilizing a large number of technologies with previous experience providing application/environment support and extensive experience with assessing problems without having to follow documented instructions / rely on subject matter experts break them down into constituent parts and direct the required remediation actions

• Experience with Linux OS and scripting, Java development, Monitoring via Geneos, Oracle database, Structured Query Language (SQL) Program Language/SQL, and ITIL framework (Ansible/YAML scripting experience a plus)

• Experience working with offshore and outsourced teams

• Proven project management delivery

• Experience using agile methodologies and practices

Skills That Will Help You Excel

• Proven delivery track record, results orientated with creativity and innovation – challenge the status quo and be a visionary and leverage internal ‘know how’

• Communication – Fluent English (written/verbal) with the ability to communicate clearly and effectively across the Bank with strong analysis, interpretation & problem-solving skills, as well as negotiation and conflict resolution – ability to manage competing agendas and business priorities at all levels of the organization, creating successful win–win situations

• Show desire and courage for leading innovation within their local organization, delivering through influence flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements

• Collaborative – work as part of the broader team, both within the Deutsche Bank organization and externally with suppliers / partners, while remaining flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements and have resilience – capable of working alone or as part of a team to influence stakeholders across organizational boundaries

• Tenacity – ability to drive ideas through, often against resistance with the ability to manage the expectations of stakeholders, to work well under pressure, and deal with demanding stakeholders, and to work in virtual teams and in matrix organizations, in addition to a having a passion about sharing knowledge and best practice

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $100,000 to $142,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees:  https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.