Product Support Specialist (EMEA)

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👋 Hello! I’m Allie, Head of Support at Ashby. I'm excited to share that we're hiring a Product Support Specialist in EMEA, specifically in Poland, Hungary or the Czech Republic 🎉.

Over the past two years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:

• Curating customer feedback into a weekly digest distributed to the entire company

• Writing and improving help documentation

• Automating tasks to save the team time

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work. Beyond those things, you could be a great fit for this role if:

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product

• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.

• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.

• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.

• You are eager to take ownership. When given a problem, you proactively make decisions rooted in principled thinking to solve it.

This role may not be a fit if:

• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit

• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area

• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with …