Product Owner with Twilio Chat/Contact Center Chat experience - REMOTE

Perficient has a career opportunity for a Product Owner (with Twilio/Contact Center experience) to join our Custom Product Development business unit. The Product Owner will have complete responsibility for the day-to-day management of the engagement, including all aspects related to managing a development team, resulting in a successful delivery and a satisfied, reference-able client. 

The Product Owner role will focus on leading client interactions with Product Managers and business stakeholders, understanding both client business requirements as well as end-user functional requirements, and may manage multiple product owners that have delivery targeted towards a single product or solution. In situations where a Product Owner is supporting multiple delivery streams, that person has sole responsibility and ownership of the product in its entirety.

• Lead product vision and strategy for your product team
• Engage with stakeholders, clients, and product managers in scope definition and requirements refinement
• Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria
• Develop deep knowledge of users, formulating hypotheses & advocating product direction and roadmap
• Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s)
• Define product roadmaps and drive Planning Increment objectives
• Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers
• Analyze product metrics and define continuous improvement initiatives to increase the Product’s business value
• Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements

• 7+ years of working experience as a Product Owner and/or Product Manager
• 2+ years of consulting industry experience, with strong relationship management, and account management experience
• Strong contact center background including technologies such as call flows, IVRs, transfers, Twilio chat or contact center chat integration       
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products
• Experience working directly with creative team members and development engineers
• Strong written and verbal communication skills who is highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products
• Concrete understanding of writing high quality user stories
• Ability to define high-level business objectives and drive product roadmaps
• Comfort engaging with executive stakeholders in dialogue regarding product vision and business enablement
• Creative and analytical thinker with strong problem-solving capabilities.
• Excellent leadership, interpersonal, communication and presentation skills
• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Wide variety of technical knowledge of various systems (technology).
• Experience in agile and scrum development organizations
• Certification - Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) is a plus
• Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements
• Expertise in product backlog tools such as Rally, Jira or DevOps
• Experience with detailed road mapping techniques
• Experience healthcare is a plus

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974 to $149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in this overview.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Applications will be accepted until the position is filled or the posting is removed.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

 

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

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Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Apply