Product Owner with Acqueon and Contact Center Chat experience - REMOTE

Perficient has a career opportunity for a Product Owner (with Acqueon and Contact Center experience) to join our Custom Product Development business unit. The Product Owner will have complete responsibility for the day-to-day management of the engagement, including all aspects related to managing a development team, resulting in a successful delivery and a satisfied, reference-able client. 

The Product Owner role will focus on leading client interactions with Product Managers and business stakeholders, understanding both client business requirements as well as end-user functional requirements, and may manage multiple product owners that have delivery targeted towards a single product or solution. In situations where a Product Owner is supporting multiple delivery streams, that person has sole responsibility and ownership of the product in its entirety.

• Lead product vision and strategy for your product team
• Engage with stakeholders, clients, and product managers in scope definition and requirements refinement
• Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria
• Develop deep knowledge of users, formulating hypothesis and advocating product direction and roadmap
• Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s)
• Define product roadmaps and drive PI objectives
• Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers
• Analyze product metrics and define continuous improvement initiatives to increase the Product’s business value
• Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements

• 7+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment.
• 2+ years of consulting industry experience, with strong relationship management, and account management experience.
• Campaign experience is a must. 
• Strong experience with Acqueon and chatbot contact centers, preferably with background in service with IVR.
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products.
• Experience working directly with creative team members and development engineers.
• Strong written skills with verbal communication experience and solid presentation skills who is highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products.
• Concrete understanding of writing high quality user stories.
• Ability to define high-level business objectives and drive product …