Product Operations Manager

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.

Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success. 

About The Role

Invisible is scaling quickly and we need your help. Product Operations Managers sit on our Professional Services team and live at the intersection of Engineering, Product and Operations. In this role you’ll be responsible for understanding clients needs to configure and build processes on Workplace, our business process management platform. Our clients are household names and the processes we run for them allow them to build the next generation of applications, services and AI models.

What You’ll Do

Interact directly with Clients as well as internal teams to ensure that Processes are designed efficiently and effectively. This will require you to develop a deep understanding of our platform and our client’s needs to ensure that processes make use of our platform’s capabilities and fully solve our client’s needs.

Technical Expertise:

• Understand risks, complexities, and key dependencies related to client requirements.
• Demonstrate the ability to explain and demo processes to clients and operations teams, addressing technical inquiries effectively.
• Apply fundamental principles and best practices in data management and data transformations.
• Analyze and interpret technical documentation, including API documentation, to support decision-making and project implementation.

Project Implementation:

• Oversee and manage the implementation of new clients and scope expansions, ensuring seamless integration of processes into the platform.
• Collaborate with customers and internal stakeholders to align project goals and technical requirements, ensuring smooth execution.
• Develop, review, and present technical documentation, including process design documents, to relevant stakeholders.

Cross-Functional Collaboration:

• Work closely with operations, product, engineering, and customer success teams to ensure cohesive and efficient operations.
• Facilitate communication and collaboration among cross-functional teams to drive successful project outcomes.

Stakeholder Management:

• Serve as the primary technical point of contact for customers and internal stakeholders, including operations.
• Ensure clear, effective communication with stakeholders, and manage escalations as needed.

People Management:

• Coach and mentor a team of 2-3 product operation analysts, fostering their professional development and growth.
• Develop and implement career growth plans, including performance management, for direct reports.
• Manage weekly forecasting and resource allocation for your team, ensuring optimal performance and productivity.

What We Need

• 5+ years of experience in an implementation manager, product operations or product management role. 
• Proven experience in a high growth tech startup or scale up. 
• Strong analytical skills and the ability to read and interpret technical documentation.
• Excellent problem-solving skills and the ability to manage complex projects with external customers or clients, preferably enterprise customers.
• Exceptional communication and organizational skills, with the ability to manage multiple priorities simultaneously.
• Experience in coaching and mentoring a team, with a focus on career development and performance management.
• Ability to work effectively in a fast-paced, dynamic environment.

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.

Compensation: 

• Base: $110,000
• Base + Bonus Target: $145,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Working Schedule:

You’ll be working with clients who are primarily located in EST and PST.  Because of this we are targeting individuals located between these timezones or who are willing to be available for client calls during these times.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.