Product Marketing Specialist - Customer Success

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Product Marketing Specialist – Customer Success (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) Product Marketing Specialist – Customer Success, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Define and communicate the product vision, strategy, and roadmap, ensuring alignment with organizational goals.
• Lead cross-functional teams through the entire product development cycle, from concept to launch, ensuring alignment with customer needs and business objectives.
• Define and prioritize functional requirements for product enhancements, optimizations, and bug fixes that support Customer Success objectives.
• Manage and prioritize the backlog of enhancements and issues, ensuring alignment with business goals and user feedback.
• Serve as the main resource for all project-related activities, particularly related to Salesforce enhancements and bug resolution.
• Develop, set up, and oversee Customer Success campaigns and survey initiatives, tracking engagement and response metrics.
• Collaborate closely with the sales team to ensure accurate and timely updates to contact records in Salesforce.
• Liaise with administrators of integrated applications and AI systems by documenting functional requirements and coordinating cross-functional testing.
• Build and maintain Salesforce reports and dashboards, tracking metrics such as survey participation, campaign membership, and customer engagement.
• Develop training materials and facilitate sessions to promote best practices and ensure successful adoption across teams.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND 5 years of marketing experience

OR

• High School Diploma/GED from AND 9 years of marketing experience 

Additional qualifications that could help you succeed even further in this role include:

• 5+ years of experience in Salesforce administration and configuration, particularly in customer success or client-facing environments.
• Familiarity with using and/or or building a Gainsight like platform
• Strong understanding of the product lifecycle from ideation to launch and iteration.
• Proven experience working with cross-functional teams, including design, engineering, and marketing.
• Familiarity with using various survey management tools (ie Qualtrics, Medalia, SFDC etc)
• Familiarity with Customer Success processes, CRM applications, and data management best practices.
• Knowledge of Agile methodologies and experience working in Agile environments.
• Strong understanding of the product lifecycle from ideation to launch and iteration.
• Strong analytical and project management skills, with meticulous attention to detail.

Work location: Remote - US

Travel: May include up to (15% Domestic/International)

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $106,331 - $129,960, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
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