Product Manager, WhatsApp Messaging

See yourself at Twilio

Join the team as Twilio’s next Product Manager, WhatsApp Messaging.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position will play a pivotal role in shaping, defining, and executing Twilio’s product vision and strategy for WhatsApp business messaging. You will collaborate closely with cross-functional teams, including engineering, design, customer support, and go-to-market to bring to life innovative solutions that help thousands of businesses around the world to deliver personalized customer engagement at scale.

Responsibilities

In this role, you’ll:

• Be a leader and owner by setting direction and advocating for your product, its customers, and desired business outcomes.
• Take ownership of the product backlog and prioritize objectives for your customers and stakeholders to develop a roadmap with measurable key results that are aligned with our company’s strategy.
• Define and document clear, detailed requirements necessary to support our design and engineering teams in their technical product development.
• Partner with cross functional peers to drive product planning, design, execution, internal enablement, external documentation, and launches of new products and features against defined success metrics.
• Perform ongoing product analysis and customer research to derive insights that inform decision-making to prioritize features and enhancements based on business impact and strategic goals.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

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