Product Manager, Usage & billing experience (Remote, Americas EST)

This is a remote position and we're considering candidates in the Canadian Eastern timezone.

About Product Management

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.

Product Managers are the bridge that connect Engineering, Design, and Product Design to Go-To-Market. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers. 

The Role

As the Product Manager for Grafana Cloud’s usage and billing experience, you’ll help our customers clearly understand what they’re spending on each of our products. You will focus on making historical, current, and projected future usage transparent and easy to understand, allowing customers to view and analyze exactly what they’ve spent, what they’re spending now, and what they’re likely to spend in the future. Your mission will be to create a unified experience that brings together our diverse product suite—each with its own unique billing model—into a clear, cohesive, and transparent view that builds trust with our users. This experience will empower customers to optimize their consumption within their desired budget and maximize the value they’re getting from Grafana Cloud. 

As a Product Manager at Grafana Labs, you will:

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and convey user feedback to Engineering, while providing evidence to support tradeoffs and priorities 
• Work closely with Product Marketing to explain Grafana Cloud’s consumption-based billing model to Go-To-Market teams and customers, creating documentation, blog posts, website content, datasheets, and whitepapers. 
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing, and tiering

We’re excited about you because you have:

• 1+ years of experience in Product Management 
• 1+ years of experience working on a B2B SaaS product
• Experience with product analytics, SQL, PowerBI, Tableau, BigQuery, Looker and/or data visualization tooling  
• A desire to dive into complex solutions and work with a highly technical product and customers
• Experience partnering with Product Design to build delightful user experiences
• Experience working with engineering teams to design and build products in a fast-paced environment
• Excellent written and verbal communication skills

Bonus Points

• Experience operating or using Grafana Labs open source projects, including Grafana, Grafana Loki, Grafana Tempo, Grafana Mimir, Grafana Pyroscope, or Prometheus.
• Experience with Kubernetes
• Experience working on products related to financial reporting, billing systems, budgeting, or business intelligence.
• Experience building observability and/or monitoring tools and/or other types of developer tools
• Experience with open source software and/or commercial open source companies

In Canada, the Base compensation range for this role is CAD 136,000- CAD 170,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

*Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

 

  About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).   Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.   Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.   We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.   For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.  Apply