Pro Product Specialist

Ready to be a Titan?
You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.


What you’ll do:

• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.

• Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.

• Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.

• Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.

• Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.

• Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.

• Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

What you’ll need:

• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.

• BA/BS degree preferred.

• Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.

• Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.

• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.

• Intermediate level understanding of value drivers in recurring revenue business models.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re …