Principal Customer Success Manager

Who We Are

Simpplr delivers exceptional AI-powered employee experiences at scale. It is the only platform that unifies employee engagement, enablement, and self-service to provide every employee with a seamless and personalized experience so they can do their best work from anywhere. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

As a company that is undergoing significant growth, Simpplr is seeking to hire an experienced Principal Enterprise CSM.  As a Principal Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You will  promote Simpplr functionality, best practices, tools, and playbooks to help customers achieve their objectives in effective and creative ways.  You will proactively work with customers to ensure their experience with our technology and services is always a 10+.  You are a confident, trusted advisor with senior level executives and can navigate through an organization. You will actively contribute to improvements across the CSM practice to help keep it best-in-class.  You thrive in a fast paced and changing environment.

Your Job Responsibilities

What you will be doing:

• Manage complex Enterprise client relationships throughout the post-sales customer lifecycle
• Have an in-depth understanding of customers problems and environment to be able to address them and deliver customer value 
• Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular status calls and business reviews
• Influence teams through high level of integrity and cross-functional collaboration and ability to bring alignment on complex issues
• Drive user-level adoption of the platform throughout customer engagements to help maximize usage
• Serve as the voice of the customer internally by advocating for their most significant challenges
• Develop champions / evangelists to serve as references both internally and externally; identify candidates for case studies / other marketing efforts …