Platform Operations Specialist (Remote, USA)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike Services is seeking a Platform Operations Specialist who would be responsible for the planning, deployment, field and operational support of the CrowdStrike platform and related applications. The Platform/Operations Specialist (Platform Specialist) will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow on customer support for the CrowdStrike platform & applications.

What You’ll Do:

Deployment and Operations activities may include:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike platform and associated applications

• Troubleshoot customer deployment issues across small to large enterprises

• Utilize and engineer native and 3rd party software deployment technologies

• Install CrowdStrike software both remotely and physically

• Develop scripts and processes around software deployment

• Plan and report software deployment status

• Work closely and collaboratively with customer information technology teams

• Leveraging CrowdStrike applications (Spotlight and Discover as an example) provide support to customers in vulnerability and asset management

• Assist customers with the integration of CrowdStrike into existing tools

• Ability to travel up to 50-60% of the time  

What You’ll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

• Deep understanding of software deployment technologies

• Highly knowledgeable on Windows, Mac, and Linux platforms

• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

• Good communication and collaboration skills

• Broad experience in computer and network systems security 

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems 

• High level of motivation; self-starter; results driven 

• Potential for extensive …