Payroll Advisor

Payroll Advisor

Department: Customer Service

Employment Type: Fixed Term Contract

Location: Canada - Remote

Compensation: $55,000 - $70,000 / year

Description

At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.

We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 25,000 small business owners across the US and Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.

We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.

If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.

The Role at a High Level:

As a Payroll Advisor, you will act as an expert in payroll, providing support to clients both internal and external. You’ll address complex payroll issues, offering solutions with confidence, speed, and accuracy. A key part of your role will be educating clients on payroll matters, guiding them to the right resources, and contacting government entities as necessary. You will also act as a payroll subject matter expert within Wagepoint, collaborating with colleagues on payroll-related projects or concerns.

What you'll be expected to own:

• Client Support and Issue Resolution: Serve as the primary contact for complicated payroll-related inquiries. Provide clear and actionable guidance to clients, troubleshooting issues quickly to ensure client satisfaction.
• Payroll Software Expertise: Master Wagepoint’s payroll software and stay updated with new features or updates to provide expert guidance to clients and internal teams.
• Payroll Calculations and Adjustments: Assists clients in determining the issues related to calculations or incorrect input.  Guides them to the appropriate governing body to reach out to. Provide corrections, adjustments, and recommendations when necessary.
• SME Collaboration: Act as a Subject Matter Expert for other teams & the Customer Success teams, supporting them with payroll-related inquiries and problem-solving.
• Guiding Clients on Reporting and Documentation: Provide clients with the guidance for knowledge and tools to review payroll reports, deductions, incomes and tax forms. Guide them in navigating Wagepoint's payroll system to access and interpret the data they need.
• Special Projects: Participate in special projects as needed, using your payroll expertise to support initiatives that may arise from other teams or departments.
• Familiar with Compliance and Regulations: Be familiar with federal and provincial laws. Keep updated on relevant legislation. 

What You’ll Be Expected To Influence: 

• Cross-functional Collaboration: Work with the product and software development teams to identify areas where the payroll system can be improved or customized based on client feedback.
• Process Improvement: Collaborate with your team and other departments to streamline payroll processes, driving operational efficiencies that benefit both the company and clients.

What you bring to the table:

Education & Experience:

• Payroll Knowledge: Expert (PCP required).
• 2+ years of experience in multi-provincial payroll processing, preferably within a payroll processing environment.
• Experience in customer support/service within a SaaS company.
• Accounting experience is an asset.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Competency in Google Suite applications.

Skills & Competencies:

What we bring to the table:

• Impact: Roll up your sleeves and directly contribute to the growth and success of Wagepoint by shaping our workforce.
• Culture: The opportunity to work with the world’s friendliest team, solving interesting problems together with an endless amount of laughter (We work hard, but we always have time for a bad joke or two).
• Growth: Opportunities for professional development and career advancement - we are always, always learning with a growth oriented mindset.
• Innovation: Work in an environment that encourages creativity and new ideas.
• Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!

Ready to embark on an exciting journey with us? Apply now and help us build the future of Wagepoint!

Next Steps:
If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together.  If we believe you’re a good match, someone from our team will reach out to schedule a call.

Psssst!
Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!
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