Partner Operations Manager, Special Projects - Remote, North America

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

As an individual contributor reporting to the Director of Partner Operations, you will collaborate with GitLab Partner and Field Sales Leadership, cross-functional teams (e.g., Product, Marketing, Enablement, Legal, Finance, IT), and partners to drive special projects and initiatives that will increase partners’ force multiplier effect across our sales motions.

Responsibilities

1. Own and drive long-term and high impact strategic projects across the global partner business including project identification and scoping, stakeholder alignment and management, build, rollout, and execution
2. Contribute to cross-functional company projects as the voice of our partners and partner teams
3. Assess existing partner processes, identify opportunities to redesign for efficiency and scalability, and successfully drive projects to deliver these improvements
4. Engage with Product, Marketing, Finance, and Enablement teams on GitLab revenue plays and special projects to ensure partner requirements are included in initial scoping and design to drive successful partner outcomes
5. Help build and operationalize our automated partner order processes as a key team member on our partner marketplace initiatives (Hyperscaler, Distributor, and Reseller marketplaces)
6. Drive partner portal enhancements and initiatives in collaboration with the Partner Programs and Specialist teams
7. Assist in designing, maintaining, and delivering on the roadmap for partner operations initiatives
8. Build and deliver ad hoc reporting to support projects and company OKRs

Requirements

1. Demonstrated progressive experience and understanding of partner operations and programs
2. Excellent problem solving, project management, interpersonal, and organizational skills
3. Proven ability to work cross-functionally to lead and contribute to projects
4. Experience working directly with sales/partner sales teams and partners
5. Strong analytical ability and able to prioritize multiple projects
6. Proven ability to thrive as a self-starter in a fluid, fast-paced environment
7. Excellent written/verbal communication
8. Deep SFDC and partner management system (e.g., Partner Portal) expertise and knowledge of QTC process, tools, and automation
9. Alliance and Channel Partner experience preferred
10. Hyperscaler and Channel Marketplace experience preferred
11. Interest in using GitLab

Shares GitLab’s values and works in accordance with those values

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.