Partner Development Director

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As Five9 continues its rapid growth, we are seeking an experienced and driven Partner Development Director to expand our industry-leading partner ecosystem. This key role within our Sales organization reports to the Senior Director, Strategic Alliances and is responsible for driving new routes to market, accelerating partner success, and scaling customer experience solutions.

Key Responsibilities:

• Lead the Five9 Strategic Global Partner Program, managing the sale of Five9 products and services through key partners.
• Develop and execute a scalable business plan to expand the partner ecosystem across multiple disciplines.
• Drive partner enablement throughout the customer journey, fostering strong relationships with distributors, resellers, and agents.
• Establish Five9’s customer experience solutions as the preferred choice within partner portfolios.
• Oversee global sales performance and pipeline development with major strategic partners, particularly IBM.
• Identify, recruit, and expand high-value strategic partner relationships to accelerate growth.
• Align closely with Five9 Sales and Channel teams to enhance partner engagement and elevate visibility.
• Develop and implement partner training, enablement, and certification programs to drive adoption and sales success.
• Structure and negotiate partnership agreements that create mutual value and business growth.
• Define engagement models for ISVs and development partners to integrate with strategic offerings.

Qualifications:

• 10+ years of experience in software sales, partner development, or business development within cloud-based Customer Experience solutions.
• Proven ability to establish, maintain, and grow strategic partnerships, with a strong emphasis on sales execution.
• Strong operational, analytical, and strategic planning skills to drive business outcomes.
• Exceptional communication, negotiation, and project management abilities.
• Bachelor's degree or equivalent experience.

Preferred Skills:

• Experience with Contact Center solutions, VoIP, and cloud collaboration (CCaaS, UCaaS).
• Track record of managing partnerships with consulting firms and system integrators for enterprise SaaS solutions.
• Technical knowledge of CRM platforms (Salesforce, ServiceNow, Zendesk, Microsoft, Oracle).
• Experience with AI solutions, including IBM WatsonX, Google Dialogflow, and Generative AI capabilities (Conversational AI, Agent Assist, Knowledge Search, Analytics).
• Demonstrated success in co-developing solutions and executing GTM strategies with strategic partners.

This is an exciting opportunity to drive impactful partnerships and shape the future of customer experience solutions. If you’re passionate about partner ecosystems, strategic alliances, and driving revenue growth, we encourage you to apply.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.