Operations Manager

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

This role is remote-friendly.

Responsibilities:

• You will manage overall Operating Model for large, integrated account including weekly and monthly meetings, reports and processes across finance, resourcing, recruiting, legal, account management and project management.
• You will support the finance team with account-level data including revenue forecast, burn and actuals calculations.
• You will prepare and present financial performance data with the client during recurring monthly reviews.
• You will secure approval for all reimbursable travel expenses with the client.
• You will manage client invoicing process including fees and expenses with our finance teams.
• You will support the efforts of our Resourcing and Recruiting partners to ensure that open roles are communicated and filled promptly.
• You will monitor the hiring requisition process to minimize delays.
• You will ensure that team members are funded and utilized to target, are able to enter time and that the right approvers can review and approve timesheets on a weekly basis.
• You will work with resourcing to confirm team utilization and open roles are accurately reflected in Merkle resourcing systems.
• You will manage onboarding and offboarding of resources to the account.
• You will manage annual contract renewal process including reviews of past work, strategic briefings that inform the upcoming year and the preparation and presentation of proposed team models.
• You will manage the contracting process through internal reviews and client reviews.
• You will prepare data and present status to the account leadership team monthly and our internal executive committee quarterly.
• You will administer regular 'team health' surveys.
• You will support the account leadership team with the operational components of account initiatives and help ensure …