Operating Effectiveness Sr. Manager - IFP and MD Live - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Reporting to the Customer Operations Enablement Senior Director, the Individual Family Plans (IFP) and MD Live Operations Enablement (OE) Senior Manager will oversee the development and execution of all operational enablement functions to support the needs of the IFP and MD Live Operations including instructional design, training delivery, knowledge management, and operational performance improvement. This forward thinking leader will work closely with OE and Operations leadership to align business strategies with operational goals, manage the execution of strategic initiatives, and oversee day to day enablement operations for IFP and MD Live, ensuring the organization operates efficiently and effectively to meet monthly performance metrics.

Key responsibilities:

• Aligns the vision and strategy of the IFP and MD Live Operations Enablement team to key business priorities and initiatives, taking into account the strategy & vision of the broader Customer Operations Enablement organization.
• Serves as a trusted partner to our IFP and MD Live Operations internal stakeholders in understanding the business needs and translating that into an effective support model
• Ensures the IFP and MD Live Operations Enablement team is deployed to the highest value creation opportunities, maximizing cost savings and realized efficiencies to contribute and support future growth opportunities in support of the enterprise strategy.
• Acts as a strategist for future instructional design, knowledge, and training delivery needs to support the evolution of our business and workforce.

• Drives efficiency through the implementation of enhanced technology and leverages data insights to drive decisions.

• Owns identification and execution of process improvement initiatives within the operations necessary to continuously drive our Operations Enablement readiness and learning strategies. Drives strategic deliverables for initiatives/projects to support strategic roadmaps, objectives and opportunity analysis.
• Establishes and drives the key partnerships and global service partner relationships to deliver on the broader Customer Operations Enablement strategy.
• Collaborates with cross functional matrix partners, operations, and human resources teams to ensure planning, execution, adoption, and reporting strategies for related areas of responsibility
• Ensures effective communication with key stakeholders and internal management
• Effectively manages teams through instilling a healthy culture and driving results 
• Fosters a connection and a sense of personal purpose to our Operations Enablement and Enterprise vision

Qualifications and Competencies:

• High School Diploma or G.E.D. required
• Bachelor’s or advanced degree preferred
• 6+ years of progressive leadership experience, preferably within the health services industry leading enablement functions
• Proven track record of leading and optimizing operational processes.

• Emotional Intelligence – Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situations in a highly collaborative way to drive the right business outcomes.  Possesses strong self-awareness and curiosity.  
• Anticipatory – Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan 
• General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing 
• Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.  
• Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan 
• Leadership and Organization - Exceptional capacity leading and influencing cross-functional teams; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed. 
• Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; is dedicated to supporting and implementing and/or executing the strategic priorities of the operations we support. 
• Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment.  Ability to develop strong relationships across all levels of the organization, and with external partners.  
• Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.  
• Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership 
• People Leader – Promotes growth and collaboration through the implementation of shared forums. Drives continuous improvement in our representation of all people and the richness of our diversity while building a high performing, high commitment workforce rooted in purpose, inclusion, and growth.  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,400 - 207,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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