Onsite Desktop Support Technician – Huntington, WV

USA WV Home based (CSC Location)

Job Description:

Onsite Desktop Support Technician – Huntington, WV

**This is an Onsite position**, no remote work – the candidate must be available at our client site in Huntington, WV to manage tasks every workday.

***A pre-employment background investigation will be conducted before hiring/ onboarding process is completed. This would include and not limit to Education & Employment verification and Criminal & Felony Checks.***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As a Onsite Desktop Support Technician, the selected candidate will work onsite at our customer's office in Huntington, WV to support customer operations and ensure technical support needs are met. In this role you will work closely with our customer and its employees. Being a self-starter who is comfortable with minimal supervision is essential to the success in this role. You will work to achieve the highest standards and customer satisfaction. The ability to work from the client site and in front of the customer to meet the proposed delivery of overall service to our customer is the reality of this role.

What you’ll do

  • Onsite desktop support to customers.
  • Provides software, hardware and networking support for desktops and laptops.
  • Installs, maintains, upgrades, troubleshoot and repair PCs and associated software, networks peripherals.
  • Provide provisioning assistance for mobile devices including mobile phones and tablets.
  • Verifies and approves operational quality of system equipment.
  • Advice and instructs customers in operation and maintenance of Desktop hardware system & other equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Ability to assist, maintain, troubleshoot, and repair audio / video / teleconferencing equipment.
  • 3+ years of experience in a hands-on desk side support role required.  Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and …
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