Onboarding Specialist

Who we are...
Great Places to work 2022 and 2023
DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
Position Overview: As an Onboarding Specialist at DearDoc, you will play a critical role in ensuring our new customers have a seamless and successful start with our platform. You will guide them through the onboarding process, provide training, and ensure they are set up for success. This is an exciting opportunity to work closely with customers, understand their needs, and help them achieve their goals from day one.
Location: NYC Office. Hybrid - NY, NJ, CT
Salary Range: $40K base plus quarterly bonus, OTE of $64K/year. Opportunity to hit over 150% of quota.
Onboarding Specialists have a potential fast-track promotion to CSM in 6-9 months based on performance and company needs.
MUST BE ABLE TO COME INTO THE NYC OFFICE 3 DAYS/WEEK

Benefits

• Medical, Dental, Vision, 401(k) Match
• Unlimited PTO
• Commuter Benefits
• Mental Health Benefits
• Wellness Benefits 
• HealthAdvocate Services
• Teladoc Services
• CitiBike Membership

Essential Functions & Responsibilities

• Customer Onboarding: Lead new customers through the onboarding process, including account setup, software configuration, and initial training sessions.
• Customer Training: Conduct virtual training sessions to educate customers on how to effectively use DearDoc's products and features to meet their practice needs.
• Technical Assistance: Provide technical support during the onboarding process, troubleshooting any issues that arise and ensuring a smooth transition to the platform
• Customer Success Handoff: Collaborate with Customer Success Managers (CSMs) to ensure a seamless handoff once onboarding is complete, including detailed documentation …