Onboarding Specialist, Aryeo

About the team

Aryeo is the leading content management and scheduling platform for real estate media professionals. Aryeo is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter. We are searching for a motivated individual to join our Customer Success team and help provide next-level support to our customers. The Customer Success team understands the importance of building and maintaining strong partnerships with our customers to ensure long-term satisfaction.
The team values delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges with creative solutions.
The Onboarding Specialist role at Aryeo offers an opportunity to partner directly with customers post-sale, with a focus on account configuration, training, and implementation.

About the role

The Onboarding Specialist at Aryeo is responsible for overseeing the post-sale customer implementation process. They will primarily manage larger Aryeo customers from Tier 3 to Enterprise with the occasional low to mid-tier. This is accomplished by:

• Establishing immediate rapport and building a relationship with new customers, quickly understanding customer’ needs, and addressing any challenges or concerns while driving implementation forward.

• Serving as the point of contact for clients throughout their onboarding journey with Aryeo, with the responsibility of escalating needs, issues, and concerns to business partners and management whenever necessary.

• Acting as a subject matter expert and advocate for Aryeo, ensuring that customers’ configuration aligns with customers specific expectations and business needs

• Proactively advising customers on best practices and recommending system and process changes that are essential for achieving implementation milestones and goals.

• Delivering training sessions to users through phone/web-based calls and meetings. 

• Maintaining a number of consecutive onboarding projects across multiple segments of customers, ensuring an efficient onboarding experience that results in high adoption

• Participating in or leading projects as needed 

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $28.90 - $46.10 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

This role requires focus on the success of Aryeo customers in a dynamic and changing real estate market. Requirements:

• Four-year degree or equivalent experience

• At least 2 years’ experience in a client-facing position; customer success, prior implementation, project management or business to business sales experience is a plus

• Knowledge of or experience in the real estate industry preferred

• Strong communications and interpersonal skills

• Demonstrated organizational and time management skills

• Flexibility in scheduling to meet customer needs with short turnaround

• Ability to manage project completion with tight deadlines

• Ability to work efficiently and effectively on project teams

• High level of technical expertise to manage a software that is constantly evolving 

• Ability to creatively solve advanced problems within the software

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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