Onboarding Manager - US East - Remote

About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values here.  

A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Director of Customer Enablement and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support.

In this role, you can expect to:

• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey.
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders.
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time.
• Leverage data and feedback for ongoing improvements to the onboarding process.
• Document and communicate a customer’s business and operational objectives to have the dbt Labs team best support the customer through the rest of their subscription.
• Cover the US East and Central regions. 

You are a good fit if you:

• Are a …