Network Operations Leader
TW2TX - Teleworker/Offsite-USA-TX
Job Description:
Network Operations Leader - IT Outsourcing - Remote within United States
This is a remote position - candidate can be located anywhere in United States. This position involves travel to our Client Location in Salt Lake City UT about 2-3 times every quarter.
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.
About this role
As a Network Operations Leader, you will manage and lead our infrastructure services teams, ensuring seamless daily operations. The ideal candidate will support the development and execution of infrastructure strategies and projects, monitor system performance, and maintain high levels of availability and security. They will collaborate with various teams and customers to address infrastructure needs, implement best practices, and resolve issues efficiently. Additionally, the Network Operations Leader will assist in creating and maintaining documentation and optimizing resource allocation for infrastructure initiatives. This role requires a proactive, communicative, and technically proficient individual committed to operational excellence.
What you’ll do
The responsibilities include network planning, coordinating work of the various delivery teams, submitting NetSRM’s for engagement, assisting troubleshooting efforts, helping client with requirements to develop solutions, managing turnover of network devices for support. Ensuring accuracy of network billing and CMDB. Vendor management. Being the point of contact for the Account Team for all network related issues. The position requires a combination of technical, organization, planning, documentation, and leadership skills. Prior experience performing network implementations and/or network support are a must.
Daily responsibilities may include:
- Network Solutions Development: Collaborate with customers or account teams to design and develop tailored network solutions.
- Project Coordination: Work closely with Technical Project Managers to understand project priorities, effectively sequencing network projects accordingly.
- Team Communication: Facilitate clear communication within project teams to set deliverables, establish expectations, and outline time/resource requirements.
- Risk Management: Identify and proactively communicate potential risks throughout project lifecycles.
- Change Management: Perform necessary change management activities and notifications, ensuring smooth transitions and minimal disruptions.
- Incident Analysis: Lead …
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Must be located in the United States Remote
Benefits/PerksCompetitive benefits Disability Insurance Employee wellness Health, dental, and vision insurance coverage Life and Disability insurance Paid holidays Paid Time Off Remote work Retirement savings Retirement savings plan Travel opportunities Vision Insurance Vision insurance coverage
Tasks- Collaborate with teams
- Collaboration
- Communication
- Conduct root cause analysis
- Customer Service
- Development
- Documentation
- Implement
- Implement best practices
- Maintain documentation
- Maintenance
- Manage vendor relationships
- Monitoring
- Monitor system performance
- Optimize resource allocation
- Root cause analysis
- Stakeholder Engagement
- Testing
- Troubleshooting
- Vendor management
Analytics Applications AWS Best Practices Business Objectives Business Process Outsourcing CCNP Change Management CISCO Cisco Routers Cloud Collaboration Communication Communications Compliance Customer service Customer Success Development Documentation Engineering Infrastructure Infrastructure Services Infrastructure Technology Innovation Insurance IT Outsourcing IT services Leadership Modern Workplace Monitoring Networking Network Operations Optimization Organization Organizational Outlook Outsourcing Problem-solving Project Coordination Project Management Reporting Resolution Resource Allocation Risk Management Root Cause Analysis Security Social media Stakeholder engagement System Performance Monitoring Team Leadership Technical knowledge Technology Testing Time Management Troubleshooting Vendor Management Written communication
Experience5 years
EducationAdvanced degree Bachelor's Bachelor's degree Business Engineering Equivalent combination of education Equivalent combination of education and experience Relevant Field
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9