National Account Manager - Residential HVAC and Plumbing Trades

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for a National Account Manager - Residential HVAC and Plumbing Trades

Position Summary

As National Account Manager - Residential HVAC and Plumbing Trades the ideal candidate will focus on acquiring and developing Ferguson's National & Regional Dual Trade Contractor customer base. Specifically focused on growing sales to National and Regional Consolidators of HVAC and Plumbing service trade contractors by working with National Account Leadership to develop account strategies and plans that align with the customer needs and our sales and profitability goals and executable through the field sales organization. In addition to driving over-market profitable sales growth; driving the Residential-Trade and HVAC Customer groups product strategy featuring Own Brand products and programs; aligning and sharing best practices with the field sales team; driving consistent service through the field will be a focus.

Responsibilities:

• Build relationships with key Ownership groups and Operational Teams with national and regional consolidators of plumbing and HVAC service contractors or Dual Trade Roll-up companies.
• Develop relationships with key vendors which meet branch and corporate objectives.
• Customer retention through monthly/quarterly financial reviews, project management and execution of the program strategy.
• Organize and participate in trade shows and other customer activities.
• Develop and analyze market information.
• Work with team to build customer programs and provide direction to field sales, marketing and operations support functions.
• Provide frequent communication to Blended Field Sales and Directors on program requirements, advancements, and opportunities.
• Identify new product/business opportunities based on customer need.
• Integrate and prioritize corporate programs and initiatives.
• Identify sales of existing products by customers and improve the sales.
• Ensure quotes, submittals and RFPs are accurate and timely.
• Work with National Account Operations, National Account Project Management, and branch associates to ensure our sales efforts are organized for improving customer satisfaction and profitability.
• Communicate program advancements to internal teams to ensure workload is handled appropriately.
• Communicate with internal teams on product needs and potential product shortages.
• Ensure that RFPs, quotations, and pricing are entered promptly, thoroughly, and accurately.
• Work with supervisor in developing and maintaining a strong price matrix for National Account customers.
• Maintain price agreements through National Accounts price contract.
• Identify and market new products and services.
• Provide information to customers about new products, services, and promotional offerings.
• Maintain relationships with key decision makers / influencers for all accounts.
• Routine follow up, using both inside support and field sales, will be essential.
• Approach customers professionally with scheduled appointments and purpose.

Preferred Qualifications:

• Ability to travel as needed, roughly 20% of the time.
• Sales Management Experience or extensive experience in Plumbing and HVAC Trade Sales industry.
• Prior experience in contract negotiation and issue resolution.
• Leadership skills.
• Strong presentation skills.
• Supplier and product knowledge.
• Coaching skills – proven track record of achieving through others.
• Organizational skills.
• Time Management skills.
• Strong financial acumen.
• Ability to work with and analyze numbers quickly.
• Ability to handle stress and multi-task.
• In-depth understanding of the company’s operational system and S2S solutions.
• Ability to analyze solutions (problem solving skills).
• Ability to initiate and embrace change.
• Ability to promote and maintain high ethical standards.
• Judgment and decision-making ability.
• Interpret marketing reports, analyzing, business groups, products, and customers.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

-

Pay Range:

-

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

-

-

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-

This role is Bonus or Incentive Plan eligible.

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information