Multimedia Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This role is part of Genesys Beyond (Education), the learning and enablement function within Genesys Customer Success. Beyond is dedicated to helping customers and partners adopt and thrive with Genesys solutions through world-class training, certification, and enablement experiences. As a Multimedia Designer in the Beyond team, you’ll play a key role in crafting dynamic, AI-powered learning content that accelerates customer success and drives product mastery at scale.

 

We are looking for a creative, tech-savvy Multimedia Designer to join our organization at Genesys. In this role, you will design and produce engaging multimedia content that supports customer education and enablement, and product training. From animated explainers and interactive tutorials to AI-enhanced simulations and localized videos, you will bring customer education to life.

You will collaborate closely with content developers, product teams, and delivery and certification teams to create assets that make complex technical concepts simple and impactful. We’re looking for someone who’s excited to push the boundaries of multimedia production using generative AI tools to scale content and enhance learner engagement.

Key Responsibilities:

• Develop and deliver multimedia assets (videos, animations, interactive content, motion graphics, voiceovers, infographics) for customer-facing training programs and enablement resources
• Leverage generative AI tools (e.g., text-to-image, text-to-video, AI voice, and auto-captioning tools) to accelerate content production and enhance personalization/localization
• Collaborate with Content Developers to storyboard and translate learning goals into visual formats
• Implement templates, visual branding, and UX best practices across learning assets
• Maintain a scalable content production workflow using tools like Adobe Creative Suite, Wistia, Articulate, and AI content platforms
• Optimize video and multimedia content for various platforms
• Continuously explore and implement new media formats and techniques to improve learner engagement and skill acquisition

Minimum Requirements:

• 3+ years of experience in multimedia development, preferably in a SaaS environment
• Strong portfolio of video, motion graphics, and interactive training content
• Proficiency with multimedia tools such as Adobe After Effects, Premiere Pro, Wistia
• Experience using generative AI tools for content creation (e.g. Synthesia, RunwayML, ElevenLabs, Midjourney, or similar)
• Familiarity with instructional design principles and how to visually support adult learning
• Experience integrating multimedia into digital learning platforms (LMS, e-learning modules)
• Strong storytelling and visual communication skills with attention to detail
• Experience with localization workflows, SCORM/xAPI packaging, or eLearning authoring tools like Articulate Storyline or Rise

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.