Mgr, Property Operations

Title 

Manager, Property Operations

Overview of Position 

Plans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in providing services in property operations including production output and/or call center performance.

What will be my duties and responsibilities in this job? 

• Collaborates with the management team to develop operational plans for the attainment of business goals.

• Works with management to formulate policies to ensure efficient service.

• Develops and administers procedures necessary to implement department guidelines and company policies.

• Assists and/or Leads recruiting, hiring and onboarding efforts of licensed and/or non-licensed Associates.

• Collaborates with management to establish standards for effective job performance.

• Evaluates and develops team of direct reports.

• Coaches, counsels and discharges, or when necessary, makes authoritative recommendations to terminate, direct reports based on department standards. 

• Develops function-specific orientation and growth plans for Lead Agents.

• Maintains an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information.

• Collaborates with management to develop, implement, document and monitor performance evaluation programs that ensure associate compliance with regulatory agency guidelines and standards.

• Maintains technological advantage by continually utilizing the robust functionality of existing technology. 

• Provides support, conducts user acceptance testing and assists with the implementation of Call Center and business initiatives.

• Remains abreast of developments in the call center, training and client relationship management disciplines by proactively and continuously seeking opportunities for self-development, interacting with peers, reviewing pertinent literature, and so forth.  Incorporates advancements when practicable and cost effective.

• Directly manages licensed and/or non-licensed associates including a Lead Associate, in addition to providing overall support and direction collaboratively to the entire team of Agents, to ensure the delivery of efficient and effective support and services.

• Responsible for reviewing and confirming agent performance for incentive plan payment eligibility.

What are the requirements needed for this position? 

• High School Degree.

• 5 years Managerial/Supervisory experience and 2 years call center related experience. 

• 15 Years of desktop/laptop computer utilization.

• Speak and write in English.

What other skills/experience would be helpful to have? 

• Level of knowledge ordinarily acquired through the completion of an associate or bachelor’s degree in business or equivalent work experience.

• Understanding of Human Resource policies and procedures, Call Center policies and procedures, Motivation and Training. Techniques; excellent written and verbal communication skills, Good analytical, interpersonal/people skills. 

What are the working conditions and physical requirements of this job?  

General office demands  

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.