Member Engagement and Development Manager

Job Title: Member Engagement and Development Manager

Salary: Circa £45,000 pa

Hours per week: 35 hours

Location: This role can be worked 2 days a week from our Head Office in Leicester with the rest of the week worked from home, or candidate's can work remotely.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 08 May 2025

Interview date: 14 May 2025

About the role

We’re looking for a confident, membership manager to lead a small team in driving customer recruitment and retention activities.

You will fully understand sales and engagement activities to acquire and retain members.

You will support and work with key decision makers and senior leadership of organisations to deliver strategies by aligning them with our product and service portfolio, creating value for IOSH both financially and reputationally.

What you'll bring

You will be a target driven sales and account management professional who has experience of creating credible, strategic level relationships with partners. You will have the knowledge and experience to manage and drive a membership recruitment and retention culture.

The successful candidate will manage a team and will demonstrate excellent leadership skills, demonstrating confidence, perseverance and personal resilience through visible leadership.

You will be an excellent communicator and help promote IOSH’s products and services to its markets, partners and other stakeholders. You will be confident in stakeholder management and building credible relationships, as well as developing and implementing robust sales strategies to drive success.

Essential criteria

• A good level of membership recruitment and retention knowledge including understanding of sales cycles and enabling a target focused culture
• Proven experience in successfully leading and managing a sales team
• Proven experience of creating and delivering recruitment and retention plans
• Experience of developing and managing teams, budgets and operating processes.
• Proven experience of market analysis to identify relevant markets.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

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