Maryland Senior Consultant, Technical Client Engagement, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

The opportunity:  

Technical Client Engagement Owner will play a critical role with managing and monitoring the technical aspects of the relationship with the State of Maryland client.  Candidate will build and maintain strong relationships with client, understanding their technical needs, and ensuring successful delivery of solutions, often requiring strong communication, problem-solving, and technical knowledge. 

** Candidate must reside in the state of Maryland.

How you will contribute:  

• Providing expert knowledge of the architecture surrounding the aspects related to State of Maryland and consult to Business and Technology teams when detailed application architecture knowledge is needed

• Working with Business and Information Architects to review business drivers, needs and strategies and understand implications to the application architecture

• Lead the Managed Services elements of engagements

• Ensure and Monitor day-to-day processes to be the primary contact for the following

  • Data/file exchange (eligibility, claims, etc.)

  • Correcting/confirming receipt of file delivery

  • Escalating to Client Data Management team and other SMEs as necessary

• Responsible for the Project Status/Planning and Deliverables – Reviews project plans, Project estimates, and developing project pipeline

• Works closely with the State of Maryland Manager and Division Manager to provide day-to-day oversight on project plans, resource plans and forecasts

• Collaborate with business partners and client to identify, track, develop, test, implement, maintain, and operate all interfaces necessary to meet all requirements of RFP

• Issue Management – Able to resolve project related issues escalated by project team

• Process Improvements – Proactively identifies ways to improve efficiency, increase quality, and decrease cost by applying both waterfall and agile methodologies

• Drive IT solutions through change management and training programs.

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

 What you will bring with you:  

• Proven experience with five or more years as a Technical Client Engagement Owner or a similar role in software development  

• Bachelor's or Master’s degree in one of the following: Computer Science, Engineering Management Information Systems or technical Information Systems

• Candidate must live or reside in State of Maryland

• Understanding of healthcare including eligibility processing, claims adjudication systems claims process workflow such as Claim intake, pre-adjudication, adjudication rule engine, EOB, EDI is required.

• Experience in aligning product roadmaps with the client business strategy. This includes setting long-term goals, prioritizing features based on client’s needs and business value, market trends and adapting the roadmap as needed.

• Technical understating of cloud-native solutions in AWS (EC2, Lambda, API Gateway, RDS, DynamoDB, S3, IAM, Cognito, ECS, Kubernetes).

• Understanding of design, develop, and deploy scalable microservices using Python on AWS.

• Understanding of secure front-end applications with OAuth, JWT, and token-based authentication.

• Optimize user experience in authentication, ensuring fast, secure login flows.

• Ensure high availability, performance, and security in a distributed cloud environment.

• Understanding of design, implementation, and maintain Okta tenants for enterprise applications.

• Understanding of SSO, MFA, Adaptive Authentication, and API Access Management using OAuth, OIDC, and SAML.

• Understanding of  Okta integrations with cloud (AWS, Azure, GCP), SaaS, and on-premises applications, leveraging APIs and automation.

• Establishes, implements, and documents the technology integration or migration strategies

• Collaborative and influential in your approach, appropriately engaging team members to accomplish your objectives

• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner

• Excellent verbal, presentation, and written communication skills 

Preferred

• 3+ years’ experience in IAM security, including at least 4+ years working with Okta.

• Deep understanding of OAuth 2.0, OIDC, SAML, JWT, and SCIM.

• Technical scripting skills with Python, JavaScript, PowerShell, or similar languages for Okta automation.

• Strong experience with serverless architectures (AWS Lambda, Step Functions).

• Strong understanding of IAM security principles, encryption, and Zero Trust models.

• Experience integrating Okta with Active Directory (AD), LDAP, and third-party IAM tools.

• Strong knowledge of Zero Trust security models and identity governance.

Salary Range: $84,500 - $126,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

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We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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