Managing Director, Technical Excellence-Remote

 Salary: $125,000-$130,000 + bonus eligible

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.

JOB SUMMARY

The Directors Program is focused on two separate areas:

First is administrative oversight and accountability of team members and program managers
Second is the management and delivery of strategic value initiatives.
The Managing Director and Director team will provide leadership and mentorship to the frontline team on a regular basis.

PROFILE
 
elevate the human connection        
 
How:    By    inspiring    confidence    and driving engagement
What: Delivering world-class audiovisual
Technology Hospitality

H.E.R.O. VALUES    
Hospitality: Always be Listening Excellence: Always be Improving Resilience: Always be Flexible Ownership: Always be Trusted
 
The Managing Director’s main role is to bring strategic goals and initiatives to the frontline management teams at all client sites.
The Managing Director, Technical Excellence’ responsibility is to deliver mentorship and support to all members of the Guardians program.
Starting with the Technical Excellence Manager or Technical Excellence Lead at every account, the Managing Director, Technical Excellence will lead on a consistent basis in the tenants of Technical Excellence and what it means to provide the Expert level of hospitality at the client site.
They will also assist them in the delivery of strategic initiatives and the consistent effort to standardize these initiatives at both the management level and individual level.
 

JOB RESPONSIBILITIES

• Assist all of the HLT and HC with the development and deployment of Guardians Program strategic initiatives
• Mentor the Technical Excellence Manager group and the Technical Excellence Lead group
• Develop content for quarterly Teams calls with the TEM and TEL groups
• Develop a cadence of communication with the TEM and TEL groups to provide an outlet for them to share thoughts, concerns and suggestions for hospitality at the account level
• Assist in standardizing QBR and MBR presentation material with the Senior Director, Marketing & Communications and the Directors, THM’s and CEM”s
• Be the single point of contact for hospitality training deployment at the frontline level starting with the TEM and TEL groups
• Deliver and deploy key initiatives onsite with all teams when and where it is necessary to achieve maximum success
• Support the TEM and TEL groups with recruitment, interviewing, hiring and firing when needed
   

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Waveguide are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. <span style="font-family:"Calibri",sans-serif">For positions in Washington State, Maryland, or to be performed Remotely,<span style="font-family:"Calibri",sans-serif"> click here<span style="font-family:"Calibri",sans-serif"> for paid time off benefits information.

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.

Req ID: 1391771

Waveguide 

MARY DICKSON 

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