Manager, Support PMO - (Canada)

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Head of Support PMO will help scale the Support PMO function by investing in people, tools, and process. This role will oversee a team of Strategic Program and Project Managers that prioritize, implement, and lead large-scale transformational projects across the Support organization. This role requires a passion for building from the ground up, streamlining project plans, centralizing processes, and optimizing learning and change management. Successful candidates have a strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

The ideal candidate will have strong people management experience, as this role will lead a team of diverse and tenured employees. In addition, validated project management skills, strong organizational leadership, and the ability to lead cross-functional teams are required. The role reports to the Head of Global Support Operations & Strategy.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Lead the PMO team in delivering an ambitious portfolio of strategic projects by coaching, developing, and holding employees accountable to program/project delivery, process standardization, and quality expectations. 
• Scale PMO operations: Scale our PMO infrastructure and operations, including project intake, project charters, project plans, and communication cadences. In addition, provide a birds-eye view of program portfolios to provide business stakeholders relevant updates.
• Plan and execute on strategic roadmap: Work with Support Leadership as part of the annual planning process to develop a strategic plan for the upcoming fiscal year. Partner with program leaders across Support to execute on strategic projects to support the department’s annual operating plan.
• Drive Cross-Functional Program Alignment: Align project management efforts with leaders in cross-functional departments including Sales, Success, Marketing, Product, and Technology.
• Establish a Center of Excellence: Empower partner teams to leverage PMO best practices to accelerate change management across the Support organization.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Custom.er Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high-performing team.

Minimum requirements for the role:

• 3+ years of people management experience.
• 8+ years of project & program management experience.
• Demonstrated ability to build program and project management infrastructure and operations.
• Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments.
• Strong communication skills, including written documentation, presentation design, and meeting management.

An ideal candidate also has:

• PMP certification or equivalent professional certifications.
• Experience in a Support or Customer Experience ecosystem.
• Experience managing complex technology projects.

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$128,095—$165,770 CAD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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