Manager, Site Reliability Engineering (Observability)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You are an SRE Engineering Manager with experience building and operating large-scale systems. You have deep interest in the topic of observability generally, including building and operating observability infrastructure, delving into the products and software that make use of that infrastructure via libraries, and being a product manager to build the best interface for observability data to be consumed by engineers to operate their products safely. You are generally excited about the care, feeding and growth of high-availability, scalable cloud-based systems. You want to lead a team of software experts in building complex and impactful observability systems while keeping your hands in the code. You also enjoy mentoring and growing junior engineers.

What You’ll Do

Location: Remote
Reports to: Senior Site Reliability Engineering Manager
Direct Reports: 6-8 Software and Infrastructure Engineers

• Driving the execution of your team by leading planning, prioritization, stand-ups, and team retro meetings
• Leading the technical direction of the team through architectural discussions and code reviews
• Working with technical program managers, senior engineers, and client teams to deliver on foundational observability programs that cut across all product organizations.
• Join forces with recruiting to hire a top-notch engineering team
• Managing engineers and their careers with 1:1s and performance reviews
• Execute and deliver new features and improvements to internal customers on a regular basis
• Coaching your team for continuous improvements
• Tech Stack experience:

  • Metrics: Grafana, Prometheus, Cortex, and 20+ open source components in that ecosystem

  • Logs: Splunk Enterprise, self-hosted

  • Frameworks for managing metric and log assets as code with continuous delivery

  • In-house libraries (Scala, Golang) for interfacing to the metrics system

  • Tracing: Jaeger, self hosted

What You Bring

• Bachelor’s Degree in Computer Science, Engineering, Physics, Mathematics or an equivalent highly technical field
• 4+ years of experience in software or infrastructure engineering
• 3+ years of experience managing software developers building customer-facing software applications
• A track record of planning and delivering on multiple overlapping projects spanning several months
• Experience implementing an engineering process that emphasizes security, availability, scalability, and operational discipline
• Experience either directly managing observability-focused systems or a demonstrated interest in observability concerns like metrics, logging, distributed tracing, etc.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 135,000 in the lowest geographic market and USD 216,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

#LI-Remote

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.