Manager, Premier Client Onboarding

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues. This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas

Key Responsibilities:

• Lead a team of sales support team members.
• Assist in communicating clear directives and focus areas from Senior Management down to your team.
• Compile and provide territory reporting to Director.
• Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
• Assist in managing escalations within the team.
• Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
• Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various partners both internally and externally.
• Assist Director in developing strategies for continuous improvement for the organization.
• Identify areas of opportunity and lead the development and execution of improvements.
• Support enhancements of standard operating procedures for service continuity for Sales Support.
• Partner with cross-functional business units to assess, define, and track productivity levels with an eye towards continuous improvement.
• Actively engage to connect functions within the Sales Support area.

Supervisory Responsibilities:

This job does have supervisory duties.

Preferred Qualifications:

Education and Experience

• 3 or more years of related experience
• Bachelor's Degree or equivalent experience

Certificates, Licenses, Registrations

• Professional designations such as CLU and ChFC are desirable

Functional Skills

• Assertive self-starter with strong organizational skills
• Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and …