Manager of Account Management

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in Florida for consideration**

About the Role

We are seeking a dynamic and experienced Manager of Account Management to lead our efforts in launching and growing the Florida and Georgia markets. In this role, you will be a hands-on manager, overseeing a team of Account Managers while also managing a book of clients. Your leadership will be crucial in establishing and expanding our presence in Florida and Georgia. 

What You’ll Do

• Lead the launch and expansion of the Florida and Georgia market for Account Management  
• Identify and leverage opportunities to enhance our market presence and service offerings 
• Manage a personal book of clients, ensuring high levels of satisfaction and retention by serving as the primary point of contact and addressing their needs promptly 
• Build and maintain strong client and broker partner relationships through regular communication and exceptional service 
• Recruit, train, and mentor a team of Account Managers in Florida and potentially Georgia, providing ongoing coaching and support to foster a collaborative and high-performance team environment 
• Set clear performance goals and conduct regular evaluations to ensure team members meet or exceed expectations 
• Develop and implement best practices for account management processes and procedures 
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency 
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction 

What You'll Bring

• 5+ years of experience in account management in health insurance or employee benefits, with at least 2 years in a leadership role 
• Proven track record of successfully managing client relationships and achieving growth targets 
• Strong leadership and team management skills, with the ability to motivate and develop team members 
• Excellent communication and interpersonal skills, …