Manager, Ecosystem Operations

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Manager of Ecosystem Operations is pivotal in building a scalable global partner ecosystem that acts as a force multiplier across the business. This highly impactful role is centered on architecting automation at scale, advancing the integration of mission-critical systems, and leveraging data-driven insights to enable operational excellence, accelerate growth, and enhance organizational efficiency. By aligning technical solutions with business priorities, this role ensures the ecosystem operates as a cornerstone of GitLab’s broader success.

Responsibilities

• Develop and lead a team of SMEs to build and optimize critical processes, while owning the technology stack, data model, and analytics for the global ecosystem
• Build and optimize processes that enable and drive our global ecosystem go-to-market and programs (e.g., deal registration, cloud co-sell, QTC, onboarding, training and certifications, NFR)
• Implement and optimize tools to improve efficiency and effectiveness across the business, serving as global owner of the ecosystem technology stack
• Translate ecosystem GTM strategy into technical solutions that automate business critical workflows to drive operational efficiency, effectiveness, scalability and growth 
• Own the ecosystem data model by designing processes and systems to ensure critical data points are readily available for reporting and analytics, building and maintaining global SSOT reports and dashboards to provide actionable business insights, and developing ad hoc reporting and analysis to support strategic initiatives, projects, and OKRs
• Lead strategic cross-functional projects from end-to-end including directly contributing to deliverables, managing key stakeholders, and driving successful execution and on-time delivery
• Work cross-functionally to improve the integration between Salesforce and other mission-critical systems including Impartner, Vartopia, Tackle.io, Labra, and Zuora
• Be the point of escalation for sales strategy and operations, enterprise applications, finance, and compensation teams in matters related to the ecosystem organization

Requirements

• Demonstrated progressive relevant experience and understanding of ecosystem operations
• Experience managing individual contributor performance to lead a successful team
• Ability to delegate initiatives and drive results through team performance
• Experience collaborating cross-functionally (finance, product, fulfillment, IT, sales, etc) to lead and drive strategic initiatives
• Excellent problem solving, project management, interpersonal, and organizational skills
• Strong analytical ability and able to prioritize multiple projects
• Excellent written/verbal communication
• Proven ability to thrive in a fluid, fast-paced environment
• Deep knowledge of SFDC and experience with partner management systems (e.g., Impartner) and enterprise SaaS tools
• Experience with QTC processes, tools, workflow design, and automation
• Extensive experience with Microsoft Excel or Google Sheets with exposure to VBA/Script Editor
• Experience with SQL and BI tools (e.g., Tableau) is preferred
• Proven ability to transform business needs into actionable technical requirements 
• Interest in GitLab, and open source software
• Shares GitLab’s values and works in accordance with those values

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.