Manager, Deal Operations

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

About the team 

The Manager, Deal Operations will report directly to the Sr. Director GTM Ops & Business Process within the Finance organization working directly with both Finance and Revenue teams along with cross-functional stakeholders. This person will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the Revenue team with a go to person for unique, non-standard quote and agreement configurations while also managing and improving our standard templates to handle more complex opportunities.

Some challenges you’ll tackle

• Become the go-to SME on Deal Ops end-to-end processes to connect the dots between Revenue and Revenue supporting teams along with cross-functional stakeholders. 

• Partner with Manager, Business Process and Manager, Deal Ops Q2C to develop and enhance processes to maintain 24-hour SLA on quoting and strategy related tickets.

• Develop an immense understanding of Flock commercial constructs, contract structure, billing processes, and Q2C process so you are able to facilitate conversations with internal and external customers. 

• Develop process for continued and enhanced treatment of triage and escalations to support Revenue teams. 

• Works closely with internal stakeholders from Revenue, RevOps,  Finance, Product, and Legal. 

• Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.

• Support Revenue and Customer Success teams through Account and Contract Reconciliation & Data Governance within CRM (Salesforce).

• Collaborate with cross-functional teams to complete quarterly projects and sprints related to process and system improvements.

• Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.

• Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners.

• Act as liaison for escalations related to contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.

• Ensure precision in closed-won opportunity auditing to support auditability of ARR, revenue bookings, and revenue recognition,

• Support the Sales and Post-sales teams with all back-office processes and driving Q2C data integrity and Salesforce compliance.

• Partner with Manager, Business Process to maintain process documentation and training material as process and tech stack are updated.

• Other tasks as might be required from time to time.

About You

• Combined experience of 5+ years in Deal Desk/Deal Operations or Finance/Billing Operations at a high growth technology company. 

• 3+ years of experience with Salesforce CPQ.

• 2+ years of experience as a people manager working with fast-paced, high-volume teams. 

• Experience with SOX compliance, ASC606, and other revenue accounting practices.

• Advanced knowledge of Quote-to-Cash and systems end-to-end processes.

• Experience with contracts, account reconciliations, and coterminous agreements.

• Ability to learn on the go, be a self-starter

• High attention to detail in both strategic and tactical tasks

• Experience managing templates in Docusign CLM and plus.

We are a results-oriented culture and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as the Manager of Deal Operations at Flock.

The First 30 Days

• Complete Company Onboarding: Familiarize yourself with Flock’s culture, values, and operational structure.

• Join Team Meetings: Attend key meetings with the Sr. Director of GTM Ops & Business Process to understand ongoing initiatives and priorities.

• Training on Tools and Processes: Begin training specifically on Salesforce CPQ, the quoting and agreement processes, and other essential systems used by the Revenue and Finance teams.

• Shadow Team Members: Observe and learn from current Deal Operations team members and cross-functional stakeholders to understand workflows and responsibilities.

The First 60 Days

• Develop Understanding of Flock’s Commercial Constructs: Gain a deep knowledge of Flock’s contract structure, billing processes, and Quote-to-Cash (Q2C) processes to facilitate effective conversations with both internal and external customers.

• Take Ownership of Quoting and Agreement Processes: Start managing the quoting and agreements for clients, ensuring compliance with Flock’s standards and efficient processing of unique requests.

• Improve Communication Channels: Establish effective lines of communication with cross-functional teams (e.g., Revenue, RevOps, Finance, Product, and Legal) to streamline the flow of information and support timely escalations.

• Implement Process Triage for Escalations: Develop a process for triaging and managing escalations to enhance responsiveness for the Revenue team.

90 Days & Beyond

• Expertise in Sales Process and Technology Stack: Be recognized as the subject matter expert in the sales process and the sales tech stack, ensuring accurate, enticing sales quotes are consistently generated.

• Support Data Governance and Reconciliation: Collaborate with the Sales and Customer Success teams on account and contract reconciliations, ensuring integrity within Salesforce and adherence to compliance standards related to SOX and ASC606.

• Audit and Improve Quoting Accuracy: Conduct precision audits on closed-won opportunities to support reliable revenue reporting and further enhance quoting templates.

• Propose Process Enhancements: Identify and present ideas for process optimizations that improve efficiency and productivity in the Deal Operations team and support overall business goals.

In this role, you’ll receive a starting salary range of $115,000 - $176,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.