Manager, Customer Support Engineering

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

We are looking for an expert technical support leader with a passion for SaaS platforms, developing others, building efficient and effective teams, and finding new ways to surpass our commitments to our customers.

Our support team is key in ensuring customers achieve success using Salsify. We are their voice as we strive to continually improve our product, support, and role as trusted advisors within the e-commerce industry.

By motivating and mentoring a technically savvy customer-centric team, you will ensure we deliver on our promise of outstanding and responsive support.

This role leads the daily operations of a remote team of Support Engineers and Product Experts based in the US, APAC, and Europe. As part of the global support organization, your team will be responsible for working collaboratively and closely together to resolve customer issues as quickly as possible. By focusing on specific Salsify features, this group will continually develop Subject Matter Experts across the globe through swarming, knowledge creation and partnerships with R&D. 

You’ll be part of the leadership team driving the global organization to the next level while ensuring the team is set up for success, scalability, and development.

How you'll make an impact:

• Day-to-day front line management of a team delivering …