Manager, Customer Success PST (Remote, USA) - United States (Remote)

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. We’re looking for an experienced, versatile and highly motivated Customer Success leader to join our team. 

As a Manager of Customer Success (AMER - West), your team will be a key differentiator in how our customers view and value Grafana Labs in the AMER West region, partnering with the Sr. Manager, West to support the largest regional team in the business. This key leader will have experience building and growing a success organization to service a rapidly expanding customer base, curating scalable experiences to protect and grow revenue by increasing usage & adoption and deepening partnerships. The ideal candidate has managed a regional team (ideally one that services highly technical customers with a mid-touch engagement model), or has built a Success team and operations model.

You must have a love for hiring and developing teams. We want to hire well so we can foster talent for growth at Grafana. You will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders with a highly scalable focus. You will be part of a small leadership team championing the customer experience and liaising with cross functional teams including Sales, Customer Support, Professional Services, and Product Development to ensure the balance between what’s best for the Customer and Grafana.

Your Impact:

• Leverage data to drive customer outcomes, product adoption and customer experience across a mid-touch book of business
• Create and champion team development, necessary skills and create enablement plans for ongoing growth, …