Manager, Content Services

About the Job

A successful candidate in this role will have an understanding of the important role leadership plays for CCS (Customer Content Services). As a manager across several teams in the Cloud Services piece of the portfolio and for a broad set of roles, the successful candidate will need to balance management activities (e.g., assessing performance, fostering teamwork, growth) with a strategic mindset to help align the team with corporate objectives.

Experience with change management, solution-minded thinking, team building, and delivering content experiences will be key to helping move the teams forward. Developing relationships across the business will also help the team with future needs.

What You'll Do

• Ensure writing teams understand the business strategy, are invested in departmental goals, and how their product, solutions, and department goals align to the company strategy 

• Set expectations for success and resolve issues, conflicts in day to day work

• Performance/developmental coaching for multiple role types (content strategist, technical writing managers, and documentation program managers)

• Lead team through changes

• Lead multiple teams toward a new documentation experience

• Develop key relationships with stakeholders and peers across CCS (Customer Content Services

• Foster a connected and resilient team

• Help define, communicate, and track CCS-wide objectives and key results (OKR) details and guide actions, prepare for OKR review meetings by gathering data and completing the slide content

What You'll Bring

• Strong skills in coaching, mentoring, or leading people in a collaborative, global environment

• Experience and interest in improving customer or user experiences (internal or external)

• Excellent written and verbal communication skills and the ability to build and to collaborate with diverse teams

• Experience with and passion for driving change and continual improvement preferred

• Degree or equivalent expertise in IT, technical communications, or related field preferred

• Practical experience working as a technical writer in an enterprise software organization strongly preferred

• Experience with or knowledge of Git and JIRA are preferred

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.