Managed Services Specialist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:
The Managed Services Specialist will join a world-class Enablement team based primarily in the Austin office, managing the ongoing success of clients across multiple verticals in which Punchh has customers. This role is responsible for managing marketing initiative deployment to deliver ROI and program success for many of our premier clients. You’ll work closely with clients and Customer Success team members to deploy and analyze marketing efforts. By combining communication skills and marketing strategy expertise with deep product knowledge, you’ll play a key role in driving client success with Punchh.

Position Location:
Austin, TX

Reports To:
Manager, Managed Services

What We’re Looking For:

• 1+ years of client account management experience in B2B SaaS (marketing, CRM, eCommerce), a digital agency, or B2C marketing team

• 1+ years of experience in marketing or business function for large enterprise brands in restaurants, retail, or health & beauty

• Strong verbal, written communication, and presentation skills

• Excellent relationship builder with strong emotional intelligence

• Strong time management, prioritization, and organizational skills

• Analytical mindset with creative problem-solving ability

• Proficient in Windows/MacOS, Google Suite, Excel (medium to advanced), and SaaS-based tools

• Bachelor’s degree in Business or Marketing from an accredited institution

Additional Skills:

• Self-starter with entrepreneurial spirit

• Comfortable working in a fast-paced environment

• Embraces ownership and accountability

• High energy, team-oriented, and solutions-driven

Unleash your potential: What you will be doing and owning:

• Partner with clients to gather campaign requirements and define target segments

• Execute client marketing strategy within the Punchh platform

• Provide analysis to optimize campaign performance

• Gain expert knowledge of the Punchh platform and support clients with clear guidance

• Anticipate client needs and identify strategic opportunities

• Maintain and manage incoming campaign execution requests

• Occasionally support critical after-hours client issues, as needed

Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.