Managed Services Consultant - Life Sciences (Remote)
Wisconsin - Madison
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.
Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs.
This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You'll Do
- Provide post-go-live administrative support for multiple clients
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
Requirements
- Experience with configuring/supporting/implementing software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Strong organizational skills with the ability to switch tasks quickly
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
Nice to Have
- Project management experience
- Understanding of life sciences drug development process
- Understanding of life sciences compliance requirements
- Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $60,000 - $130,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Apply
Job Profile
No Visa Sponsorship No work location requirement
Benefits/PerksBasic life insurance Charitable giving Charitable giving program Company paid holidays Dental Flexible PTO Growth potential Life Insurance Medical Medical, dental, vision, and basic life insurance Paid holidays PTO Remote-first company Retirement programs Vision Work anywhere Work From Home
Tasks- Ad hoc training
- Administrative support
- Customer reporting
- Post-go-live support
- Project management
- Solutioning and configuration
Clinical trials Cloud Collaboration Communication Compliance Configuration Consulting Consulting Services Content Management CTMS Customer-facing Customer service Customer Success Data Data analysis Development Document management ETMF Go Life sciences Life Sciences Compliance Managed Services Manufacturing Organization Organizational Project Management Quality Quality Management R R&D SaaS Sales Security Software Configuration Training Veeva Vault Written communication
Experience3 years
EducationBachelor's degree Equivalent Equivalent relevant experience
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9