Managed Services Consultant - Life Sciences (Remote)
Wisconsin - Madison
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.
Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs.
This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.
What You'll Do
- Provide post-go-live administrative support for multiple clients
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
Requirements
- Experience …
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No Visa Sponsorship No work location requirement
Benefits/PerksBasic life insurance Charitable giving Charitable giving program Company paid holidays Dental Flexible PTO Growth potential Life Insurance Medical Medical, dental, vision, and basic life insurance Paid holidays PTO Remote-first company Retirement programs Vision Work anywhere Work From Home
Tasks- Administrative support
- Project management
Clinical trials Cloud Collaboration Communication Compliance Configuration Consulting Consulting Services Content Management CTMS Customer-facing Customer service Customer Success Data Data analysis Development Document management ETMF Go Life sciences Managed Services Manufacturing Organization Organizational Project Management Quality Quality Management R R&D SaaS Sales Security Software Configuration Training Veeva Vault Written communication
Experience3 years
EducationBachelor's degree Equivalent Equivalent relevant experience
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9