Linux Support Engineer

Voltage Park is on a mission to make machine learning infrastructure accessible to all, from large enterprises and research universities to seed-stage startups and nonprofits. Providing seamless access to compute with pricing and inventory transparency is the future of access to GPUs, and we are the only cloud provider offering a platform that shows all available GPUs  with transparent, market-based pricing, in addition to long-term reserve contracts for our customers. 

As part of this effort, we’re looking for a Linux Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

This is a full-time, remote position, and the schedule will be four 10-hour shifts. Saturdays and Sundays are required, in addition to two weekdays. We are unable to provide sponsorship for this role.

What You’ll Do

• Solve escalated technical issues with customers via email and the occasional phone or video calls

• Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers

• Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues

• Identify and implement improvements to the Voltage Park customer experience

• Juggle multiple responsibilities across different support functions

• Manage high-impact cross-functional projects

• Be on-call for urgent system incidents

Requirements

• Command line level linux sys administration experience 

• Scripting experience using Bash, Python, or Javascript

• Ability to empathize with customers

• Excellent English verbal and written communication skills

• Demonstrated ability to problem-solve independently 

• Attention to detail – you sweat the small stuff

• Experience delivering complex technical systems or processes 0 to 1

• Ability to work Saturdays and Sundays

What We’d Love to See

• Experience in one or more of the following:

  • Experience setting up and administering SLURM/Kubernetes

  • Cloud support experience

  • AI training experience

  • Project management experience

  • Startup experience

  • Datacenter support experience

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.