Legal Operations/Contracts Manager

Hi! I’m Brad, General Counsel here at Customer.io, and I’m looking for an amazing Legal Operations / Contracts Manager to join our small, but mighty Legal team.

You'll be a key player in our legal department working closely with me, our legal team, and our operations team, providing the support needed to keep our operations running smoothly as we grow. You'll have the chance to develop operational structures, manage contracts, and assist with legal reviews. Your work will be essential in ensuring that our legal framework scales with and supports our rapidly expanding company.

Some things you'll do:

• Manage and optimize our legal systems, including our CLM, ZenDesk, Docusign, Notion, and other systems.
• Develop operational structures to improve and measure our legal department's efficiency and workflow.
• Take part in contract management, including drafting, reviewing, and potentially negotiating agreements.
• Assist with legal reviews to ensure compliance and mitigate risks.
• Collaborate with various teams to ensure legal operations align with business goals.
• Tackle other legal tasks, including some legal assistant tasks, as needed in our fast-paced tech environment.

About You:

• We’d prefer that you have a bachelor's degree (paralegal certificate also considered)
• You bring at least 5+ years of experience to the table in a similar role.
• You're experienced with various legal systems (e.g. tools like DocuSign, Notion, Exterro, LinkSquares (CLM), ZenDesk, Carta, Board Portals and/or Ethics Hotlines)
• You've got a background in creating operational structures that make sense and love to dive into the details and get your hands dirty.
• You’re passionate about organization, building structure and processes, and getting things done!

What We're Looking For:

• If you've worked with specific legal systems, we're especially interested.
• Contract negotiation and legal review experience? Big plus.
• If you've got a history in the tech industry, particularly in marketing tech or SaaS, you'll fit right in.
• Adaptability, attention to detail, organization, and excellent communication skills are key.
• Bias for action and ownership are critical for this role

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager, Brad
3. 45-minute interviews with cross-functional partners
4. A final call with Brad

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.