Lead Expert, Commercial Excellence (Biomedical) - US Based - Remote

Lead Expert, Commercial Excellence (Biomedical) 

US Based - Remote 

Eastern or Central Time Zones

The Lead Expert, Commercial Excellence (Biomedical) will be responsible for management of existing small revenue accounts, single technology accounts, Inside sales (no traveling to customers) to generate new business from existing dsm-firmenich non-custom products into new, prospected or incoming leads, lead management and associated activities. 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key Responsibilities:

• Lead Triaging- Qualification and/or disqualification of incoming leads, following required Sales Process and using required Lead/Funnel system, inclusive of using Microsoft program, emails, calls, virtual video conferencing, and coordination of necessary technical support to advance lead appropriately.
• This role will support both written, video conference, and phone follow-up communications with customer/prospects to establish basic understanding of inbound inquiries and establish clear next steps. This role will present prospected and qualified data collection to seek assignment of prospect from  the Commercial Development Directors/Managers for approval, to maintain responsibility of accounts (under $100k, non-custom products) or assignment to others.
• Opportunity management: Process and execute NDA/MTA’s and once received, provide product quotes, with approval from Biomaterial Directors and Sales Directors .  Manage quotes, and product sampling activities for assigned accounts, new prospects, and for other commercial assignments as requested.
• Running Business: Ensuring compliance of existing contracts, including working with Contract Analyst and Legal, to amend, as well as create new agreements as required.  Checking the system to make sure contracts are active and compliant, handling the general account management tasks (administrative) and required template submission. Revenue management will be required for existing and new prospects, up to $2M annully.
• RFQ Intake Process: Provide organizational support to ‘Request for Quote (RFQ)’ process including central coordination and communication across multiple teams (Sales Director, Business Unit Leaders, Finance) to ensure accurate quoting, delivery on timelines, frequent check ins, actions and assignments. Project status reporting and communication to commercial management on progress expected. Expected progress will be reviewed with manager prior to communication. Frequent follow ups and revisions as necessary, until closed/won, or disqualified/lost.
• Data Management: CRM System: keep track of Leads, Opportunities, and Accounts, following Sales Process and funnel entry requirements. Track correspondence, provide updates to the team as necessary, within system and verbally.
• Provide ongoing support of Commercial activities and coordination between Sales, Marketing, ADTS and other general functions across the organization.
• Learning & Development - coordinate content and administer Commercial Education as necessary with Medical Training Coordinator using current training systems. Manager will support with this.
• Create, coordinate, & schedule commercial related events, meets and customer visits, in collaboration with Sr. Director Commercial Development. 
• Provide administrative support to Commercial Leadership; help to develop and implement Commercial communication plan(s) and facilitate communication across the organization.

We Bring:

• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.
• Recognition and celebration of your efforts and accomplishments.
• Collaboration with in-house industry experts and access to a world-class portfolio of core ingredients.
• Opportunity to take a proactive role in crafting the next generation of ingredient innovations.

You Bring:

• Bachelor’s degree in business administration, Communications, Science, Biology, or a related.
• 2-4+ years of full-time experience in med device, biomaterial, life science, or pharmaceutical field.
•  Previous experience as Inside Sales, application development, project management, sales, marketing, communications, and/or technical sales will be beneficial.
• Previous experience in engineering, medical device, life sciences, or pharmaceutical industries required.
• Product knowledge of biomedical materials preferred.
• Strong verbal and written communication skills, including presentation and conferencing skills.
• Qualification questioning capabilities.
• Responsive and self-directed; time management is a strength, as is attention to detail.
• Analytical and persuasive.
• Eager to build relationships.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.  

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law. 

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.