Launch Specialist (Distributed - Canada)

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Are you passionate about empowering innovative thought leaders to grow successful businesses through education? We’re looking for a motivated Launch Specialist to join us at Thinkific. 

As a Launch Specialist, you’ll be working with customers as they onboard to Thinkific Plus. Your primary responsibility will be to develop and execute comprehensive launch plans for clients within your portfolio, and help them manage their project along the way. This will involve consulting on their education tech stack, and providing guidance on how to best leverage the Thinkific platform (and connected systems) to support their business objectives. Reporting into a Manager, Customer Success, you’ll act as a subject matter expert on the Thinkific platform, and you’ll play a vital role in educating and sharing e-learning best practices with our customers. 

Your goal will be to help customers successfully launch their businesses on Thinkific by being a subject matter expert and resource for them. Here’s how you’ll accomplish this: 

• Facilitate a smooth onboarding process by building a trusted partnership that includes helping large Plus customers “learn the ropes” of the Thinkific platform. This includes sharing best practices for site set up and content migration, making personalized recommendations, and guiding them towards successful use of our product 
• Solve technical questions (with assistance from our Support and Engineering teams when necessary) including those on topics like API, SSO, and Liquid Theme Code Customizations, as well as solutioning automations (via API, Webhooks, and/or Zapier) with third party systems based on the customer requirements and goals
• Liaise with the Sales team and Sales leadership for a seamless customer transition through onboarding and with the Customer Success Management (CSM) team to ensure …