Lab Manager - Modern Workplace Garage - Mountain View, CA

Job Description:

**This is an Onsite position**, no remote work – the candidate must be available at our client site to manage work.

***A thorough pre-employment background investigation will be conducted before hiring/ onboarding process is completed. ***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As a Lab Manager you will work onsite at our customer's office in Mountain View, CA. In this role you would maintain the maker space, equipment and assist with the planning and execution of events. In addition to this, specific project work could also be part of this job. You must be extremely resourceful and able to deal with ambiguity; possess solid project management and problem-solving skills, be able to work effectively under pressure and within short time constraints, prioritize while multi-tasking, and be flexible in the performance of the job responsibilities. You will typically work directly with employees, business leaders and other dignitaries representing client and DXC Technologies at our customer location in Mountain View, CA. Being a self-starter who is comfortable with minimal supervision is essential to success in this role.

What you’ll do

Garage Operations

• Assist in the maintenance of equipment in the Garage
• Ensure proper training and deployment of equipment, including documentation of best practices
• Manage Garage inventory and liaise with Procurement to maintain inventory

Garage Programming

• Support in the delivery and execution of events & programming
• Manage the calendar and communications regarding site engagements

Special Projects

• Assist in project based work including hardware/software projects, 3d modelling etc.
• Liaise with Management team on site and community initiatives that involve the Garage

Training Delivery and Workshops Management:

• Responsible for managing and executing trainings and workshops for our client full time employees using the Lab and associated equipment, including lab operations and safety procedures
• Schedule and provide training for employees on different equipment available in the lab
• Work with Single Board Computers and assist teams develop small prototypes.
• Support planning and execution of specialized training/workshop that will be conducted by specialized trainers. For these sessions, the lab manager will seek registrations from the Garage Community interested in attending the training, manage logistics for the session with the help of the operations team (blocking conference room, arranging training kits (wherever required) and sending training calendar invite)
• Plan and schedule training sessions for the Garage Community
• Provide lab support to projects that seek help, set up Demos
• Schedule, Manage and conduct Garage Tours for External Visitors and Publicizing the Garage activities
• Support client Global Hackathons. The Global Hackathon is planned by the Garage team, which includes pre-Hack preparation activities, 24*7 support during the Hackathon duration, and management of a Science Fair. The execution of the entire series of events, based on the plan provided by the Garage team will be DXC responsibility. Strategy, planning, theme allocation etc., will be client Responsibility.

Lab Maintenance:

• Inspect lab and secure that lab facilities are maintained
• Enable maintenance of major equipment is updated and completed on time (especially laser cutter and 3D printer).
• Confirm that lab users are informed about the safety and security measures required to be undertaken within the lab.
• Corroborate lab inventory check of major items and make sure to see all the lab equipment properly managed & inventoried
• Maintain inventory of items issued to users for use & experimentation within the lab, check that the equipment is properly and safely used.

Communication:

• Provide content for website and DL to reflect the working projects, Garage workshops, equipment, and training
• Create draft communication mailers to all Makers (Garage Community Members) about upcoming events and trainings
• Answer user queries promptly on all platforms, and maintain all communication channels

General:

• Planning and Executing tech refresh (Identify and order new equipment, consumables etc.) for the Garage
• Managing Procurement related activities associated with the Labs and the workshops/events, including PO creation. Work with Finance to verify that the Vendor Payments, accrual for PO etc. happen on time
• Manage all internal communications related to the Garage lab, events, workshops
• Plan and manage the External Communication and Branding activities

Who you are :

• Able to work effectively under pressure, within short time constraints, and act with appropriate urgency; as well as the ability to adjust direction in response to changing work situations.
• With excellent organizational, anticipatory, and particularly written communications skills.
• Proficient in Outlook, Word, Excel, PowerPoint, Visio and Windows
• With understanding of basic electronics experience with Maker space tooling such as 3d printers, CNC, vinyl cutting
• Experience with software programs for 3D modeling, CAD/CAM
• Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience.
• Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
• Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
• Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Strong initiative, problem-solving, priority-setting, and collaboration skills.
• Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence.

Work Environment

• Office environment
• May require weekend work
• May require shift work
• Expected to be in “Business Casuals” dress code

Must have skills

• Interpersonal and communication skills to interact with customers and team members
• Time management and organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers
• Team player

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $52,500 - $97,500.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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