Lab Engineer

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. 

Job Summary  

 The Labs Engineer implements and supports the CDW Lab infrastructure and applications for coworker access and customer demonstrations. The Labs engineer builds upon prior knowledge, experience, and knowledge developed in the role to deliver a stable, secure, scalable and flexible lab environment for use by CDW pre & post sales coworkers as well as customers for demonstration and proof of concept of leading-edge solutions available through CDW.  

What you will do:  

• Plan and participate in infrastructure improvement projects that incorporate aspects of compute, storage, security, transport, power & cooling, cloud, and software.  

• Design plan and implement solutions using the latest technology.   

• Provide innovative technical solutions to complex hardware/software problems.  

• Serve as a resource to pre & post sales coworkers to demonstrate and train (i.e. brown-bag, tech talks, virtual and onsite installation sessions) new solutions from CDW Diamond and Diamond Elite partners.   

• Perform inventory updates of labs infrastructure  

• Provides vendor-agnostic product demonstrations to provide high level design and proof of concept testing and scenarios to address client requirements  

• Develops and reviews project scope to include work services estimate, services, resource assignments and allocations, and statements of work for assigned projects   

• Prepares product deliverable templates, client timetables, and test plans for client POCs and bake-offs  

What we expect of you:  

• Associates degree in Telecommunications, Engineering, Computer Science, Management Information Systems or equivalent work experience and 3 years of hands-on demonstrable experience working with and supporting technical solutions in an enterprise environment.  

• Demonstrated skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio, etc.)  

• Demonstrated ability to work under minimal supervision, independently and/or as a member of a project team  

• Demonstrated ability to work with 3rd party vendors and OEM's to install and configure products and develop demonstrations  

• Strong verbal and written communication skills  

• Strong leadership and project management skills  

• Ability to communicate at all levels of the organization  

• Strong customer service and sales skills  

• Strong problem solving and analytical skills  

• Partner Relationship Management - Develop healthy and trusted relationships with key partners (for example internal academy/ACE participants and external vendors)  

• Ability to quickly learn about new technology and keep pace with an ever-changing industry.  

• Demonstrate ability to lift and carry up to 50 pounds.   

• Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites  

• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.  

• Bachelor’s degree in computer science or equivalent experience, preferred. 

• Consulting experience, a plus. 

• Knowledge of project estimation and scoping experience, a plus.  

• Technical pre-sales support experience, a plus. 

• Working knowledge in public cloud-based solutions, a plus. 

• Two Admin level certifications, and two of the following Engineer level certifications or an equivalent combination of education and a minimum of four years of experience with the ability to demonstrate knowledge. Apple, Cisco, Dell, HPE/Aruba, IBM, Lenovo, Microsoft, VMWare or other comparable certification, a plus. 

• Ability to maintain and create technical documentation for the Enterprise Level customers, a plus. 

Pay range: $ 75,000 - $ 105,000, depending on experience and skill set 
Benefits overview: https://cdw.benefit-info.com/ 
Salary ranges may be subject to geographic differentials 

About us    

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. 

CDW is an equal opportunity employer committed to a diverse and inclusive workplace.  All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law.     

Job Attributes  

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
 

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/