Key Account Manager (1st Shift) - Portland OR/REMOTE

Overview:

In partnership with the broader account team, you will be the customer ambassador, with a mission to develop the top line for your defined customer program, while driving value and aligning with your customer’s overall goals and objectives. You will connect customer needs to existing capabilities, while working in partnership with proper SME’s to drive the development of future solutions that will add recognized value to your customer. This position should work with your community of peers to share best practice, and develop new initiatives with the key account that are in alignment with the account’s business and supply chain strategies.  

This role plays an integral part of the global account management effort to develop business partnerships with the account at multiple levels of the customer organization, while also driving new business expansion opportunities for APLL. Your customer will see you as a trusted advisor who they will seek guidance from regarding business challenges that require creative solutions. You will perform as a strategic consultant, with ultimate responsibility to understand our customers’ needs and requirements, and then propose solutions that add value and build long lasting partnerships.

As the Key Account Manager, you will work in close collaboration with your counterparts at origin, as well as all functional and product leads, to develop solutions that will contribute to the top line growth of your defined customer program. You will not operate within an environment of constraints, but instead will operate within an environment of possibility when addressing new solution opportunities.

While overall responsible for the growth of the regional customer program, it is critically important that this position works very closely with the entire global account team community, and key customer stakeholders, to ensure clarity of understanding on the solutions sold and that the execution of these defined services are set up for success.

Responsibilities:

· Responsible for the management, growth, and revenue retention of global account portfolios with combined revenue generation of more than USD $10 million/year. 

· Customer retention and revenue leakage held at <2% for managed accounts   

· Strategic focus and understanding of regional customer key priorities/objectives over a multi-year time horizon

· Continuous CM growth, achieved through continuous optimization of customer program

· Proactively identifies new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high …