KD Web - Account Manager

Hey there!

This is the team at KD Web. Before diving into the specifics of our job opportunity, let’s give you a bit of background about who we are and what we stand for.

At KD Web, we combine big agency talent with a boutique agency touch. Our team comprises experts who have worked with some of the world's biggest brands, and who are passionate about their work and dedicated to delivering outstanding results.

We’re Google Gurus. Having built our first website two years before Google was founded, we've grown alongside the search engine giant. This deep-rooted knowledge allows us to create websites with SEO embedded in their DNA.

Think of us as Digital Sherpas. We are true, consultative digital guides, committed to building long-term relationships. We take the time to understand our client’s business, develop their digital presence, and lead them to success.

We specialise in creating custom solutions. By working closely with clients to define their business goals, we deliver smart, customised offerings rather than pre-packaged solutions.

Our areas of expertise include:

• SEO
• PPC
• Web Design
• Web Development
• Social Media
• Branding
• E-commerce
• Hosting

Ready to make an impact in the digital world? Join us at KD Web, where you can work alongside industry professionals, contribute to meaningful initiatives, and elevate your career to new heights.

As the Account Manager, you will be the main liaison between our clients and internal teams, ensuring client satisfaction and fostering long-term partnerships. You will identify growth opportunities across various sectors and ensure timely delivery of projects.

In this role, you will:

🤝 Serve as the main point of contact for assigned clients, building and maintaining strong, trust-based relationships.

🚀 Understand clients' business objectives and industry challenges to provide strategic digital solutions.

🤹 Collaborate with internal teams to ensure the seamless delivery of integrated web design, development, and digital marketing services.

🔒 Communicate campaign performance, KPIs, and ROI to clients, creating and presenting PowerPoint presentations.

🗺️ Proactively identify upselling and cross-selling opportunities to expand client accounts.

📈 Manage client expectations and promptly resolve any issues or concerns.
Working Hours ⏰: Full-time, Monday - Friday, 9am-5.30pm (GMT).

Requirements

To excel in this role, you need to have: 

✅ 3-5 years of account management experience, ideally within a digital agency.

✅ A strong grasp of web design, development, and digital marketing principles.

✅ Excellent …