IT Governance Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The IT Governance Analyst plays an important role in the organization by performing a variety of activities directly related to the organization’s Information Technology functions. The role is responsible, under intermittent supervision, for providing governance and ensuring the controls used to mitigate business risks are properly designed, executed and documented. This role will work as part of the IT Governance Team to identify, design and test controls for optimal performance.

Essential Functions

• Contribute to the strategic and tactical initiatives involving activities associated with managing the IT Risk and Control Library.
• Document and monitor governance and operate in an environment where tasks are managed effectively.
• Produce deliverables, specifically process flows, procedure documentation, writing specialized assessment reports, related to process, tools, metrics and communication activities.
• Maintain risk management policies, document gaps and issues, and assist coordinating efforts to foster awareness and understanding of key risk management concepts within the business line network.
• Support the implementation of key risk management practices and procedures by preparing and conducting presentations to internal stakeholders with the goal of providing regular modification updates.
• Provide audits of information presented to ensure complete accurate execution.
• Participate in high-level discussions to identify and respond to business risks and ensures that the line of business staff understands key risk concepts and their relevance to core business practice.
• Monitor that controls used to mitigate business risks are properly designed, executed and documented.
• Work with corporate-level resources to identify, design, and test controls for optimal effectiveness.
• Serve as an advisor to the Director of IT Governance regarding risk-related matters and assist as a functional liaison to the line of business resources.
• Monitor appropriate level of management ownership exists to facilitate appropriate due diligence and participation in compliance, audit, and risk management requirements.
• Assist with audits and regulatory examination cycle for company. Monitor the disposition/resolution of issues resulting from audits and examinations.
• Assist providing escalation mechanisms for events or issues to appropriate Executive Staff.
• Promote a culture of continuous improvement and customer service excellence with visible metrics and KPIs (Key Performance Indicators).
• Collaborate in the development of the company-wide framework, encompassing components of ITIL / CobIT/ and ISO disciplines. Understand the Technology Roadmap and monitor that infrastructure outsourcing partner(s) are delivering against roadmap expectations.
• Look for continuous cost saving opportunities. Make recommendations to the Director of IT Governance for changes that would result in improved delivery of services and/or cost savings.
• Participate in strategic and tactical initiatives involving the activities and personnel associated with resource management; monitoring that IT resources are able to achieve the business’s strategic goals.
• Monitor industry best practices to assist in maintaining a risk-based approach to its infrastructure practices.
• Develop documentation of IT activities into a generally understood and accepted process model.
• Responsible for understanding identified risks and their control plans.
• Serve on IT planning and policymaking committees as appropriate to drive the development of technology standards, governance processes and performance metrics.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required. Degree in Business Administration or IT-related field
• Minimum three years' experience in IT Operations, Security, Risk, and/or Audit required.
• Technical Project Management and/or Business Analysis experience desired.
• Demonstrate ability to analyze and manipulate data across various sources including excel, CRMs, and online repositories.
• Ability to create, improve, and maintain processes in the IT Division (process modelling and procedure development experience desired).
• Advanced skills in MS Office (Word, Excel, and PowerPoint) required and GSuite (Google Drive, Docs, and Sheets) preferred.
• Understanding of systems development lifecycle and change management concepts.
• Understanding of financial institution governance and regulations including SSAE16/18, FFIEC, SOX, and ISACA/COBIT.
• Ability to stay organized and effectively manage completion of assigned tasks.
• Excellent written and oral communication and presentation skills.
• Ability to summarize and condense large amount of information and data for executive synopsis.
• Willingness to take ownership of certain processes, projects and deliverables.
• Customer focused and results oriented.
• Ability to establish and meet critical deadlines.
• Ability to prioritize multiple activities and complex project simultaneously.
• Ability to research and resolve problems.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Assists in a variety of duties at the direction of more senior staff and contributes as a team member and resource to others in the unit
• Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach
• Impact: Decisions and actions primarily impact own work with moderate impact on peers in their area; contributes as team member rather than leader
• Interaction/Supervision: Works under broad direction with considerable latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.

• Manual Dexterity:  Frequent use of computer keyboard and mouse.

• Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. 

• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.
• Travel: 5% or less
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. 
• Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

This position offers eligibility for incentive compensation.

Target Salary Range: $62,000 - $84,000 annually

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: ITGOV016722