IT General Controls Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The IT General Controls Analyst plays an important role in the organization by performing a variety of activities directly related to the organization’s Information Technology General Control functions. The role is responsible, under intermittent supervision, for ensuring the IT controls used to mitigate business and security risks are properly designed, executed and documented. This role will work as part of the IT General Controls Team to identify, design and execute controls for optimal performance.

Essential Functions

• Assist in maintaining the strategic and tactical initiatives involving activities associated with managing the IT General Control Library.
• Identify and assess risks related to IT controls and recommend mitigation strategies.
• Document and monitor general controls and operate in an environment where tasks are managed effectively.
• Produce deliverables, specifically process flows, procedure documentation, writing specialized assessment reports, related to process, tools, metrics and communication activities.
• Support with investigating and analyzing control issues and inconsistencies.
• Ensure documentation of gaps and issues are accurate and complete.
• Execute access reviews, data security, backup and recovery, system operations, and network security controls as they relate to SSAE16/18, FFIEC, SOX, and ISACA/COBIT frameworks.
• Ensure that IT systems comply with relevant laws, regulations, and standards, and conducting regular audits to verify compliance.
• Evaluate third party information security posture and design third-party IT controls based on business risk.
• Support the implementation of key control practices and procedures by preparing presentations for internal stakeholders with the goal of providing regular modification updates.
• Engage in discussions to identify and respond to business risks and ensures that the line of business staff understands key control concepts and their relevance to core business practice.
• Monitor that controls used to mitigate business risks are properly designed, executed and documented.
• Work with corporate-level resources to identify, design, and execute controls for optimal effectiveness.
• Serve as an advisor to the IT General Controls Manager regarding IT control-related matters and assist as a functional liaison to the line of business resources.
• Support IT intake projects to drive the development and implementation of IT general controls.
• Monitor the disposition/resolution of issues resulting from audits and examinations.
• Work with team members on process improvement projects for IT General Controls.
• Support a culture of continuous improvement and customer service excellence with visible metrics and KPIs (Key Performance Indicators).
• Collaborate in the development of the company-wide framework, encompassing components of ITIL / COBIT/ and ISO disciplines.
• Understand the Technology Roadmap and monitor that infrastructure outsourcing partner(s) are delivering against roadmap expectations.
• Look for continuous cost saving opportunities.
• Make recommendations to the IT General Controls
• Manager for changes that would result in improved delivery of services and/or cost savings.
• Participate in strategic and tactical initiatives involving the activities and personnel associated with resource management; monitoring that IT resources can achieve the business’s strategic goals.
• Monitor industry best practices to assist in maintaining a risk-based approach to its infrastructure practices.
• Document IT activities into a generally understood and accepted process model.
• Responsible for understanding identified risks and their control plans.
• Provide training and support to staff on compliance requirements and best practices in IT general controls.
• Support special projects and initiatives as assigned.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in business administration, IT-related field, or bachelor's degree directly related to the position or equivalent, required.
• Minimum of 3 years' experience in IT Operations, Security, Risk, and/or Audit required.
• Technical Project Management and/or Business Analysis experience desired.
• Exposure to access reviews and/or IT General Controls audits.
• Demonstrate ability to analyze and manipulate data across various sources including excel, CRMs, and online repositories.
• Ability to create, improve, and maintain processes in the IT Division (process modelling and procedure development experience desired).
• Advanced skills in MS Office (Word, Excel, and PowerPoint). Experience with GRC tools, project management tools, and IT asset-management provider preferred.
• Understanding of systems development lifecycle and change management concepts.
• Understanding of financial institution governance and regulations including SSAE16/18, FFIEC, SOX, and ISACA/COBIT.
• Ability to stay organized and effectively manage completion of assigned tasks.
• Excellent written and oral communication and presentation skills.
• Ability to summarize and condense large amount of information and data for executive synopsis.
• Willingness to take ownership of certain processes, projects and deliverables.
• Customer focused and results oriented.
• Ability to establish and meet critical deadlines.
• Ability to prioritize multiple activities and complex project simultaneously.
• Ability to research and resolve problems.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Plays a key role in area by generating insights and ideas on policies, processes, procedures, and efficiency; contributes ideas to strategic and operational plans to ensure alignment
• Complexity: Problems encountered are generally limited to the area/unit, the project, or program, and may be complex, broad in scope and implications, and often unprecedented
• Impact: Decisions and actions have a direct impact on the outcomes of the department, projects, and programs
• Interaction/Supervision: Works under broad direction with some latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.

• Manual Dexterity:  Frequent use of computer keyboard and mouse.

• Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.
• Travel: 5% or less

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

This position offers eligibility for incentive compensation.

Target Salary Range: $62,000 - $84,000 annually

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: ITGEN016780