Inside Sales Representative

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

The Inside Sales Representative will be responsible for converting pre-qualified leads and generating new business with pre-existing customers in a timely manner. This position involves cold and warm calling new potential clients using upselling tactics to secure the relationship and follow up to ensure an excellent customer experience. The ISR is also responsible for executing warranty contracts and renewals. 
 

What you’ll do: 

Primary Responsibilities:  

• Meet or exceed daily, monthly and quarterly KPI’s or Quota for the Inside Sales team as outlined by the Inside Sales Director. 

• Manage HubSpot, email, phone or referred leads to generate new revenue through lead conversion  

• Identifying potential customers, assessing customer needs, recommending products, initiating closing sales, maintaining prospect databases, and reporting to managers  

• Updating, transferring and monitoring expired warranties – extended warranty up-sell opportunities  

• Develop meaningful relationships with the customers to encourage trust and loyalty  

• Will be initiating outbound calls to prioritized leads for conversion based upon potential and the leads for that region  

• Follow up on requests or questions from accounts in a timely manner  

• Follow up on 90+ day leads to further the sales process  

• Utilizes customer feedback to generate ideas for new promotions  

• Routing qualified opportunities to the appropriate sales CSM, or BDM for further development and closure  

• Produces regular weekly dashboards and reporting metrics to track KPIs and related activities, and shares reports with BDM and Inside Sales Director.  

• Attend company sales meetings, events and trainings as needed   

• Collaborate with CSM and BDM teams to identify and grow opportunities within territory   

• Responsible for improving our customers’ experience and delivering exceptional sales optimization on a day-to-day basis.  

• Calls to 90+ day leads and other assigned accounts are likely to be both outbound and inbound, no travel required. Working hours will be scheduled based upon the assigned sales region  

• Other duties as assigned.  
   

What you need to know: 

Experience/Skills/Education: 

Required: 

• High school diploma or GED required.  

• Minimum two years in sales or inside sales position required  

• Minimum of one year sales experience working with Salesforce or similar CRM systems  

• Strong phone presence and experience in making high volume phone calls in a day  

• Demonstrates ability to meet and exceed targeted KPI’s/Quotas  

• Demonstrates the ability to persuade and influence in the closing of a sale  

• Strong oral and written communication skills with experience in presenting to all account levels  

• Must be fluent in MS office applications  

• Must have excellent networking skills and the ability to build strong relationships  

• Must be a self-starter and able to work independently   

• Must have incredible passion for skincare and comfort with performing the HydraFacial treatment on others  

• Experience helping medical practices or spas build a business around products is a plus 

What else can you expect with Hydrafacial?

PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an a 401(K) plan with an Employer Match..

Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
 

We mean it when we say you’ll LOVE this role.

(Base Hourly Pay: $25.00/hourly + commission) 

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

Hydrafacial is proud to be an equal opportunity employer.  We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws.  We are committed to working with and providing accommodation to applicants with physical and mental disabilities. 

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.